The amount and weight of baggage which can be checked or taken aboard the aircraft free of charge varies depending on the Travel Class and conditions of your ticket Price Package. You can find below everything you need to know about cabin and checked baggage transport, the transport of sports equipment, valuable and fragile items including instructions on what to do if something goes wrong with your baggage.
Only select the services you are going to use during your flight with us. We offer five price packages in two travel classes, i.e. something for everyone, based on your needs, preferences and budgets.
Our price packages allow a better selection and combination of services included in the ticket price with additional services. Create an individual package of services you are going to use during your flight with us based on your needs.
Children are some of our most valued passengers. The following information has been drafted for their parents.
We know your pet’s comfort and safety is everything to you. Please read the conditions of carriage of pets aboard Czech Airlines-operated flights before you decide to travel with yours.
Assistance to passengers with reduced mobility and orientation is provided free of charge.
If you are not certain whether your health permits you to travel by air please consult your travel plans with your physician in advance. Request assistance at the time of booking your flight or later, but at least 48 hours before departure via our Contact Centre.
Air transport is subject to strict security and safety measures. Thanks to that, it is the safest means of transport. Both passenger and air traffic safety are our utmost priorities. Please get acquainted with the safety measures which will apply to your journey.
Please read carefully the conditions of carriage that apply to Czech Airlines operated flights.
You can check-in for your flight with us in one of the following ways: online via our website, using your mobile telephone and our native applications, via our mobile website, directly at check-in desks and, at selected airports, via self-check-in kiosks. All options are free of charge.
Enjoy the wait for your departure relaxing in an exclusive environment and book a visit to the MasterCard Lounge in Terminal 1 or the ERSTE Premier Lounge in Terminal 2 at Václav Havel Airport Prague.
The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth – irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.
Working with renowned Czech chefs, we prepare meals for you using top quality ingredients to ensure that the food tastes the same on-board at an altitude of almost 11km as on the ground. In Business Class, we serve exceptional meals and offer a wide selection of beverages, all included in the ticket price. On short-haul flights, passengers with Economy Class tickets can order hot and cold meals from our GOURMET MENU offer or purchase light sweet or savoury snacks and drinks during the flight.
Before departure, but no later than 48 hours to the departure time, choose and order online from a wide selection of premium goods carried by our Sky Shop at favourable prices and have the merchandise delivered to the aircraft. You can then decide during the flight whether or not you will make the purchase.
MyWings, a new, joint in-flight magazine for Smartwings and Czech Airlines passengers, was launched in January 2019. It combines the two in-flight magazines until now separately published by the two carriers into one strong platform with wide coverage.
Would you like to receive the most recent information about new services, products and benefits offered to you by us? Would you like to share with us your opinion on our website or your experience with our services? Did you enjoy flying with us and would like to pass thanks to our team? Stay in touch with us. Your feedback is important!
We are sorry that your baggage was delayed on arrival or got damaged. We will advise you on steps to be taken in such cases.
Treat yourself to first-class quality snacks in Economy class, too and choose from our current offer of hot and cold GOURMET MENU specialities.
Have you purchased an Economy Class ticket on our website and would like to travel Business Class? Join our Plusgrade service.
Book the airport lounge at Václav Havel Airport Prague visit together with tickets via our website. The visits can also be ordered online at a later date using the MY BOOKINGS application, our Contact Centre, our ticket sales points, travel agencies and ticketing agents.
Make sure your journey is as comfortable as possible by selecting and buying your preferred seat in advance, ideally together with your ticket. You can choose from exit row, window or isle seats, Airbus and Boeing front row seats, or ATR aircraft back row seats.
A number of unexpected events may happen before departure and during your holiday or business trip which will result in the need to cancel or change your ticket and/or stay at the final destination. Our travel insurance will provide you with assistance services, help when in trouble and coverage of the costs connected with insurance claims. Purchase travel insurance along with your ticket and travel trouble and worry-free.