Do you need a tax receipt for your ticket or a ticket refund? Was there anything wrong with your baggage or flight? Would you like to share your experiences and opinions of our services with us? Do you wish to ask us a question regarding Czech Airlines? Use the appropriate online form, send us your initiative, opinion or question and we will be happy to assist you.

Please contact your ticketing agent to make changes to your booking.

Delayed or damaged baggage
To improve the quality of our services, we are introducing a new complaints process, which is common to Czech Airlines and Smartwings. Baggage claims

Only make changes to your booking with the retailer you bought the ticket from!



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