Delayed and Damaged Baggage

Delayed Baggage

We are sorry if your baggage got delayed. We will do everything we can to make sure it is delivered to you as soon as possible.

Please report your baggage is delayed directly at the airport upon arrival via the BAGGAGE CLAIM desk. You will fill in a Property Irregularity Report (PIR) with the agent and receive your case reference number. Keep the document for online tracking of the delayed piece of baggage.

Delayed Baggage Tracking

You can check your delayed baggage status online using the World Tracer application. 

Track Delayed Baggage

Baggage Not Found within Five Days

If your baggage is not found within five days from your arrival, please fill in the following online form, appending the below-listed documents:

  • Property Irregularity Report (PIR)
  • Baggage Tag
  • A list of the baggage contents (including brands, sizes and colours of your clothing and possibly additional details)

If we are unable to locate your baggage within 21 days from your arrival, please fill in the following online form.

To speed up the process, please forward the following documents:

  • Property Irregularity Report (PIR)
  • Boarding Pass
  • Baggage Tag
  • A list of the baggage contents including prices, dates of purchase and receipts
  • Address and bank details

Limitation of Liability for Damage

The Montreal or Warsaw Conventions, which govern and may limit the carrier’s liability for loss, damage and delay of baggage, may apply to your journey. Detailed information is available under the Conditions of Carriage section.

The Right to Compensation Does Not Apply to:

  • Already damaged or defective baggage
  • Items seized for safety reasons
  • Damaged caused by the contents of your baggage
  • Damaged caused by violation of the Conditions of Carriage 

Baggage Online Tracking

You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGOK12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing. 

Track Delayed Baggage

Damaged Baggage

If you discover that your baggage has been damaged in transport, please report it at the airport immediately upon arrival via the BAGGAGE CLAIM desk. You will fill in a Damage Property Report (DPR) with the agent and receive your case reference number. You can also use the following online form to report the damage but at a maximum 7 days from the day of reclaiming your baggage.  

To speed up the process, please forward the following documents:

  • Damage Property Report (DPR)
  • Boarding Pass
  • Baggage Tag
  • Proof of repair (if the baggage cannot be repaired, the shop will provide you with a confirmation of the irreparability of the baggage)
  • Address and Bank Details
  • Photos showing the baggage damage

Czech Airlines works with the following baggage repair shops:

Checked Baggage Missing Contents

Please use the following online form to report the checked baggage missing contents but at a maximum 7 days from the day of reclaiming your baggage.

To speed up the process, please forward the following documents:

  • Boarding Pass
  • Baggage Tag
  • A list of the missing baggage contents including prices, dates of purchase and receipts
  • Address and Bank Details