Czech Airlines – Cancelled Flights Frequently Asked Questions

I have a Czech Airlines ticket purchased before 10 March 2021, my flight was cancelled, and no refund has been provided by Czech Airlines. What shall I do?
You shall submit your claim for reimbursement of funds for the cancelled flight by means of lodgement of claims under the insolvency proceeding in respect of Czech Airlines.

Where do I lodge my claim?
The lodgement of claims shall be sent to the Municipal Court in Prague. The reference number of the case is: MSPH 92 INS 3628/2021.

Is there any form for the lodgement of claims?
Yes, you can use the form published on the website of the Ministry of Justice of the Czech Republic or referred to in the EU Regulation 2015/848.

What language version of the lodgement of claims form may I use?
According to the EU Regulation 2015/848, you can use any EU official language. Yet, a translation to the official language of the state that started the insolvency proceedings may be required, i.e. Czech. The insolvency administrator accepts lodgements of claims in Czech, Slovak, English or German. Nevertheless, the insolvency administrator currently does not have the information as to whether the insolvency court will accept other languages than Czech. Please follow this website as this information will be updated as soon as possible.

How do I send my lodgement of claims to the Municipal Court in Prague?
If you have a qualified electronic signature according to the eIDAS EU Regulation 2014/910, you can e-mail your lodgement of claims to the Municipal Court in Prague. We recommend to electronically sign both the e-mail itself and the lodgement of claims. The court’s e-mail address is

Otherwise, please send it or bring it in writing in two original copies to the Municipal Court in Prague. The address of the court is:

Městský soud v Praze
Slezská 2000/9
120 00 Praha 2 – Vinohrady
the Czech Republic

What is the deadline to send the lodgement of claims?
You shall send the lodgement of claims by 10 May 2021 at the latest. Considering the significant number of receivables registered, you are requested to submit your registration form as soon as possible so that the insolvency court as well as the insolvency administrator have sufficient time to process the registration forms. A timely submission of the lodgement of claims can facilitate the smooth course of insolvency proceeding as well as a quicker (even if partial) satisfaction of the creditors´ claims registered.

What are the consequences of non-submission of lodgement of claims within the defined deadline?
Belated lodgement of claims will not be taken into consideration by the court and the relevant claims will not be satisfied in the insolvency proceeding.

Do I have to lodge my claim in specific currency?
Yes, all claims lodged shall be converted into CZK (Czech Koruna). Use the exchange rate published by the Czech National Bank for the 10 March 2021. However, if your claim is due earlier, use the exchange rate for the due date of your claim.

Is there any sample of a filled-in lodgement of claims form available?
A sample of the completed form for the lodgement of claims is available here. This is solely an example of a registration form. However, this sample cannot be used as such to claim all receivables related to cancelled (or delayed) flights.

What kind of attachments shall be enclosed to the lodgement of claims?
Generally, you have to prove that you purchased a ticket for Czech Airlines flight, the price of the ticket and that the flight has been cancelled. Thus, we recommend to enclose relevant attachments, such as electronic ticket receipt, reservation confirmation and notification of the flight cancellation.

Whom to approach with a request for help to complete the lodgement of claims?
Please consult any lawyer listed in the Register of Lawyers of the Czech Bar Association, since only these are authorised to provide legal services in the Czech Republic. For further questions, please do not contact the insolvency administrator (company INSKOL v.o.s., ID No. 06953859) appointed for the insolvency proceedings of Czech Airlines as the insolvency administrator will review lodgements of claims and therefore is not authorised to provide legal support. Nor do so in the insolvency court (the Municipal Court in Prague) which does not provide, pursuant to legislation, legal advisory service. Such questions cannot be processed for capacity reasons.

Legal disclaimer:
Answers to the abovementioned questions are solely of general information character and cannot be applied without further context in respect of all cases of cancelled or delayed flights. No binding interpretation of the applicable legislation is stated herein as courts are solely authorized to provide such interpretation in specific cases. Czech Airlines is not responsible for any usage of the abovementioned information by third parties and draws any third parties´ attention to the fact that the information stated above cannot, in any way, be considered source of expertise or consulting and does not replace professional legal services. Czech Airlines does not provide any guarantee in respect of completeness, accuracy and relevance of the information published herein and is not responsible for any consequences resulting from the potential application of such information. The creditor on his/her own is entirely responsible for the accuracy of data included in his/her lodgement of claims.