Call or visit us


Contact Centre

We sincerely apologize for longer waiting times as our call centre is currently extremely busy. Please use this website to book your flights. Please visit MY BOOKINGS to manage your existing bookings or purchase additional services. You can request a refund by filling this TICKET CANCELATION FORM. All relevant information is also available in this section TRAVEL INFORMATION. If you purchased your ticket in a travel agency, please contact your travel agency. Thank you for your patience and understanding.

Our Contact Centre is here for you from 8 a.m. to 8 p.m.

Customer Helpline +420 284 000 601
Departures and Arrivals +420 284 000 604
Online Booking Assistance +420 284 000 605
Online Check-in Assistance +420 284 000 606
OK Plus +420 284 000 607
OK Plus Corporate +420 284 000 608


We value your opinion, suggestions and comments regarding our services. Please share them with us using the online form.

Airport Ticketing Office

From 1 November 2020, Czech Airlines sales office in Vaclav Havel Airport Prague Terminal 2 will be closed. All payments for additional services can be made during check-in at the head of the relevant check-in island, where our staff will be available.

The sales office in Terminal 1 remains available to passengers 2.5 hours before departure.

Airport's Website: Václav Havel Airport Prague

Postal Address

Company Registered Address

Czech Airlines
K Letišti 1068/30,
Ruzyně, 161 00 Praha 6
Czech Republic

Customer Care

Czech Airlines
Customer Care
P. O. BOX 37
160 41 Praha 6
Czech Republic