No Rebooking Fees

March 12, 2020

We know that due to the current development of the Covid-19 epidemic, the flexibility of your travel plans is utmost important.

Therefore, for all existing and new individual bookings made before 15 May 2020 with a return date on or before 15 July 2020, we will process the first change of travel dates free of charge.

You can change the dates free of charge if:

  • You have an existing reservation or book a flight until or on 15 May 2020
  • Your flight is scheduled to be operated from 13 March to 15 July 2020 (incl.)
  • The replacement flight is to take place until or on 31 March 2021
  • The flight is operated by Smartwings or Czech Airlines
  • You request the rebooking more than 24 hours prior to the scheduled departure

Please contact your ticketing agent to make changes to your booking.

If the original fare is no longer available, you can rebook your flight to a later date subject to a surcharge equal to the difference in fares. Other conditions comply with the rules and regulations of the respective price package. 

All additional services purchased for the original date of travel will be transferred to the new travel date with the exception of services provided by our contractual partners (e.g. insurance, hotel reservations, car rentals, etc.).

You can change your reservation via the MyBookings section of our website, by using the customer helpline: +420 284 000 602 or by contacting your ticketing agent.