If you need assistance at the airport, during check-in, boarding and flight, please request the service at the time of booking your flight or later, but at least 48 hours before your scheduled departure. To request assistance, please, contact our sales office or send your telephone number to firstname.lastname@example.org
We will contact you at our earliest convenience.
Safety Instructions and Limitations
At the Airport
At all EU airports, assistance to passengers with reduced mobility and orientation is provided by local specialised companies irrespective of the carrier.
Outside the EU, assistance is provided by Czech Airlines’ ground handling agent in line with the technical equipment and conditions of the respective airport.
An airport wheelchair is made available to passengers with reduced mobility upon their arrival at the airport, during check-in and on the way to/from the aircraft.
Transport of Mobility Aids
Passengers with reduced mobility and orientation may carry free of charge up to 2 pieces of mobility aids, including a wheelchair, as checked baggage in excess of their free baggage allowance based on the tariff package of their ticket.
Certified assistance dogs for visually or otherwise impaired passengers dependent on their assistance are transported free of charge in the passenger cabin. Assistance dogs must wear a harness, be on a leash and have a training certificate and all travel documents.
Aboard an Aircraft
Wheelchairs for passengers with limited mobility and orientation may only be used in-flight aboard Airbus A319 and A330.
Assistance dogs are transported on the floor next to the passenger dependent on their assistance in front of a seat which remains unoccupied.
For safety reasons, passengers with reduced mobility and orientation may not be seated in exit rows.
If the course of your pregnancy has been without complications, you can travel aboard Czech Airlines flights up to 34 weeks in single pregnancies and up to 28 weeks in multiple pregnancies.