We will be happy to help!
Do you need a tax receipt for your ticket or a ticket refund? Was there anything wrong with your baggage or flight? Would you like to share your experiences and opinions of our services with us? Do you wish to ask us a question regarding Czech Airlines? Use the appropriate online form, send us your initiative, opinion or question and we will be happy to assist you.
Please contact your ticketing agent to make changes to your booking.
Based on your request related to cancelled flights due to the COVID-19 virus outbreak, a voucher will be sent to your e-mail inbox. Please save the voucher and use it to make the replacement booking at a later date.
To improve the quality of our services, we are introducing a new complaints process, which is common to Czech Airlines and Smartwings.
In respect of tickets purchased on/before 10 March 2021:
Requests for reimbursement of funds for unused tickets shall be submitted according to procedures described here.
In respect of tickets purchased on/after 11 March 2021:
If you have purchased your ticket via our website, please fill in the online form below to request a cancelation. The cancelation will be processed within 10 working days at the latest. Detailed conditions of ticket cancelations are available in the Ticket Refunds section.
Reservations will be cancelled provided the request form is filled in correctly and duly submitted.