Travel Agencies

Nonstop Accessibility and Zero Costs 

• We offer the option of online bookings and ticket issuance under an individual account at zero cost.
• Your online account is independent of our office hours and your location.
• Thanks to your account, you will be able to secure tickets for your clients at any time, provided you stay online.

Useful Information for Business Partners 

• Important and useful information is available in the Czech Airlines guidelines for the correct ways of using reservation systems.
• Users instructions.
• Czech Airlines ADM policy for BSP agents.

  ADM policy for BSP agents

  • Minimum value for the issuance of a single ADM is 5 EUR or equivalent. In case of repeated errors ADM is issued for an amount lower as well.
  • The administration fee for ADM is 10 EUR or equivalent.
  • Email address of department that has knowledge of the ADMs is ra.mailbox@csa.cz

GroupDesk

• Use the offer of favourable group prices for your clients.
• We offer competitive prices for ad hoc groups and serial bookings for groups from 10 people. 

Czech Airlines Corporate Team Support 

• Your dedicated account manager will be ready to help with your queries, comments and all other issues.

Travel Agency and Tour Operator HelpDesk

• Our specialists are ready to help you and answer your questions over the phone or via e-mail.
• Please, forward your requests in case of ticket changes or refunds to:
  
  • Czech Republic based agencies: During work days (Mon – Fri) between 9 a.m. and 5 p.m. CET at: +420 220 104 711 or via e-mail at helpdesk.ocr@csa.cz. Outside of office hours, please refer to our Contact Centre.
  • Agencies based outside the Czech Republic: Daily (Mon – Sun) between 8 a.m. and 8 p.m. CET at: +420 284 000 609 or via e-mail at: kcinfo@csa.cz.

We wish to thank all our business partners for their co-operation.