Coronavirus │ Travel Information

Flying during Time of Coronavirus – Not Underestimating the Risks!

The health and safety of you and our employees is our top priority.

Strict Hygiene Standards Aboard Our Aircraft

Our aircraft interiors undergo a thorough disinfection process before and after each flight according to the strictest hygienic standards, including seats, tray tables, seat pockets, overhead lockers and lavatories.

 

Boarding Aircraft with Mandatory Nose and Mouth Cover (Face Mask)

Before boarding Czech Airlines and Smartwings aircraft and throughout the flight, all passengers must wear protective mouth and nose gear. This requirement does not apply to children under two years of age and other people subject to exemptions specified in the relevant crisis or emergency measures in place.

Failure to comply with the safety measure will be considered a breach of Czech Airlines/Smartwings Conditions of Carriage. As a result, the passenger in breach of the Conditions may be excluded from transport.

Therefore, we ask that you bring your own protective gear in the form of disposable face masks, respirators, home-made cotton face masks or scarves and shawls.
Our crew members will also use protective airways and hand gear.

 

Social Distancing

Two-metre Gaps
Please maintain a two-metre gap from others when boarding or disembarking the aircraft.

Online Check-in
If possible, please use the relevant section of our website to check in for your flight online.

On-board Seating
Sufficient seating capacity permitting, gaps will be maintained between passengers in Economy Class. Business Class seating arrangements will always leave the middle seat empty. On aircraft with a two-seat configuration, there will always be only one person seated per pair of seats.

Contactless Payments
Only contactless payments, i.e. credit or debit cards, are accepted aboard our aircraft.

Airports
Please note that the general procedures of security checkpoints may have been adjusted. We recommend arriving at airports ahead of time. There are also restrictions governing the provision of certain services. Airport lounges, restaurants, shops and other facilities may thus be temporarily closed.

 

In-flight Service Limitations

To ensure your maximum protection, we have temporarily limited the provision of particular in-flight services.

Refreshments Aboard Czech Airlines Flights
There might be changes to the pre-ordered meals from our GOURMET MENU selection in Economy Class, while in Business Class, where we can guarantee a free seat between passengers, refreshments will be served as usual. A limited selection of the BISTRO-ON-BOARD in-flight refreshments will be offered. Details will be provided by the crew. All in-flight refreshments include protective wrapping.

Please remove your face masks only while eating your meals and drinking your beverages! When you have finished eating and drinking, put your face mask back on immediately.

Travel Sky Shop FLY & BUY 
In order to minimise contacts between passengers and crew members, it will not be possible to purchase merchandise offered by the in-flight FLY& BUY magazine.

Mywings In-flight Magazine
All printed materials distributed on-board our aircraft have been limited to a minimum. Therefore, you will not find the in-flight Mywings magazine aboard our aircraft at the moment.

 

We will get through this together,
ensuring that flying during the time of coronavirus remains safe!

 

Please Note:
We recommend you always check the current rules and regulations for entering the country of your final destination before your journey. This also applies to citizens and permanent residents as well as passengers in transit or transfer. In some cases, a negative COVID-19 test result may be required. For additional information on rules and regulations for entering or transferring through the country of your final destination, please contact the authorities of the respective country.

Partner Airlines

A situation may occur where you purchase a Czech Airlines ticket (Czech Airlines is a marketing carrier), but the operating carrier is a partner airline. Alternatively, another carrier operates part of your journey.
We recommend that you visit the websites of our partner airlines for all the latest information on Covid-19 travel instructions aboard their aircraft:

AEROFLOT ALITALIA HAINAN AIRLINES SMARTWINGS
ARGENTINAS AEROLINEAS BULGARIA AIR IBERIA TAROM
AEROMEXICO  CHINA AIRLINES KLM UKRAINE INTERNATIONAL AIRLINES
AIR BALTIC CHINA EASTERN KENYA AIRWAYS URAL AIRLINES
AIR EUROPA DELTA AIR LINES KOREAN AIR VIETNAM AIRLINES
AIR FRANCE ETIHAD MIDDLE EAST AIRLINES XIAMEN AIR
AIR MALTA GARUDA INDONESIA SAUDIA  

Wear Face Masks at Frankfurt Airport

If you are flying from/to Frankfurt, please do not forget to cover your nose and mouth with protective equipment (a face mask) at the airport. This obligation applies to the premises of terminals, shops, restaurants (excluding drinking and eating) and airport means of transport. Children under the age of six and people who cannot have airways blocked for health or psychological reasons are subject to exemption.

Departures from Bucharest - Otopeni (OTP) Airport

Please arrive at the airport 3 hours before the scheduled departure of your flight. The reason is to prevent queues at check-in.

Travel Conditions for Citizens of Selected EU Countries

Citizens of selected EU+ countries and foreigners with the status of a long-term resident in one of these member states may travel to the Czech Republic without having to prove the purpose of the trip and submit a confirmation of passing the SARS-CoV-2 test with a negative result. The Ministry of Health has issued a protective measure, which divides the EU+ countries into three groups according to the risk of the COVID-19 disease: low-risk countries (green), medium risk (orange) and high risk (red). You can find additional information on the website of the Ministry of Foreign Affairs of the Czech Republic HERE.

Great Britain

Before your trip, review the current measures applied by the UK government to enter the territory of United Kingdom, including mandatory online registration prior to your arrival. Learn more about the conditions of entering the country at: www.gov.uk/uk-border-control

Greece

All passengers must fill in a registration form latest the previous day before arrival.

After filling out the form, the passenger will receive an email or SMS message with a QR code, which should be presented together with the required travel documents at the check-in counter. The QR code can be presented printed or displayed on the screen of a portable electronic device (mobile phone, etc.).

Passengers who fail to present a QR code or a confirmation of a timely registration during checking in, will be excluded from transport.

*We recommend filling in the form in Google Chrome or Mozilla Firefox. The QR code is usually generated and received on the day of passengers´ scheduled arrival at the destination.

*Due to the time difference, we recommend filling in the form no later than 24 hours before the scheduled arrival at the destination.

*Only one form is allowed for all family members travelling together. In this case, all family members will prove themselves by a common QR code, or by email confirming joint registration

Iceland - Travelling During the Time of Coronavirus

Before the trip, review the new measures applied by the Icelandic government to enter the territory of Iceland, which include, for example, online registration before arrival or passing the COVID-19 test at Keflavik Airport (KEF) after arrival.

Learn more about the conditions of entering the country here:
https://www.covid.is/english
http://visit.covid.is/
Frequently Asked Questions

Change of CABIN BAGGAGE Rules for Departures from Germany

Based on the decision of the German Federal Police, in order to ensure the best protection of passengers and staff during security checks at airports, it is possible to carry ONLY ONE PIECE OF CABIN BAGGAGE UPON DEPARTURES FROM GERMANY, i.e. either a cabin bag or a small personal bag. Please make sure you do not have these prohibited items either on your person or in your carry-on baggage.

In cases where your ticket price tariff allows you to carry more than one piece of cabin baggage free of charge, you can check another piece of cabin baggage free of charge to be transported as checked baggage.

This new policy also applies to transit passengers who pass security checks at airports in Germany.

We apologise for any inconvenience caused and thank you for your co-operation.

Spain

All passengers travelling to Spain must complete an electronic form available on spth.gob.es or in the SPAIN TRAVEL HEALTH-SpTH application before departure.

Temporary Closure of Prague Sales Offices

Czech Airlines sales offices (on Evropská 846/176a, Prague 6 and in Prague Airport Terminals 1 & 2) are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic. We apologise for the inconvenience caused and thank you for your understanding.