Managing my Bookings
MY BOOKINGS Web Application
The MY BOOKINGS application allows you to check all your reservations online in one place and change a number of parameters of already-issued tickets. Additional services may only be purchased and ticket parameters changed for Czech Airlines’ tickets starting with the 064 prefix for Czech Airlines-operated flights.
The MY BOOKINGS application allows you to:
- Check existing reservations.
- Resubmit payments for ordered services after a previously-failed payment.
- For a fee, repeatedly change the departure or arrival dates of issued tickets before their use or after their partial use for all parties within the same reservation. Changes can be made at any time but at a maximum three days after the scheduled departure.
- Add additional services at any time subject to their availability for the individual flights:
- Oversized baggage transport and the transport of baggage in excess of the free allowance
- Preferred seats
- Hot and cold meals from the Gourmet Menus
- Airport Lounge Visits in Prague
- Change the departure or arrival dates of issued tickets with additional services and add new additional services to tickets.
- Send the booking details, ticket and itinerary to print.
The MY BOOKINGS application does not support:
- Changes to departure and/or arrival dates of reservations made and tickets purchased through travel agencies and online sales points. If you need to make changes to tickets purchased in such manner, please contact the place of purchase directly.
- Changes to departure and/or arrival dates and purchases of additional services for reservations and tickets with special services provided upon request, such as animal transport, unaccompanied minor transport, assistance for people with limited mobility and orientation. We will be happy to assist you with changing such reservations and tickets at our Contact Centre.
Checking Other Bookings
Czech Airlines bookings and tickets which you were not able to manage using the MY BOOKINGS application, can be checked here.
Mobile Applications
Czech Airlines’ Mobile Applications allow you to:
- Reserve and buy Czech Airlines tickets
- Select and buy additional services at the time of booking a flight
- Manage existing reservations
- Check departure and arrival times of Czech Airlines flights
- Select action tickets
- Check in for flights
Download Czech Airlines’ native application for:
Changes to Reservations
Departure and arrival dates and times of Czech Airlines tickets can be changed based on the conditions of the price package under which a ticket has been purchased. If you have purchased your ticket elsewhere than via Czech Airlines channels, please contact the place of purchase with requests for changes.
Departure and arrival dates can be changed:
- Before use or after partial use of tickets
- Repeatedly
- For all parties within the same reservation
- At any time but at a maximum 72 hours after the originally scheduled departure
Changes to reservations of tickets purchased via our website, Contact Centre and Ticketing Offices, are best made online using the MY BOOKINGS application as no additional service fees apply to such changes.
Changes to departure and arrival times are subject to the following fees:
| Price Package | Short and Medium-Haul Flights Before Departure |
Short and Medium-Haul Flights Within 72 hours after Departure |
Flights to/from Seoul Before Departure |
Flights to/from Seoul Within 72 hours after Departure |
|---|---|---|---|---|
| LITE | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
X | X |
| PLUS | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
150 EUR* + fare difference if applicable |
| FLEX | fare difference if applicable | fare difference if applicable | fare difference if applicable | fare difference if applicable |
| BUSINESS LITE | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
150 EUR* + fare difference if applicable |
| BUSINESS | fare difference if applicable | fare difference if applicable | fare difference if applicable | fare difference if applicable |
* Or local currency equivalent.
The listed prices only apply to changes made online via Czech Airlines’ website (csa.cz or czechairlines.com) or via the MY BOOKINGS application. An additional service fee may be charged for changes made via the Contact Centre, sales offices and ticketing agents.
Changes of Passenger Names
For safety reasons, it is not possible to change the names of passengers of already-issued tickets. If you need to change the name of the passenger, you can cancel the original ticket based on the conditions of the respective price package under which the ticket has been purchased and make a new reservation with a different passenger name.
Ticket Refunds
Ticket refunds are subject to conditions of the price package under which the ticket has been purchased.
Non-refundable Tickets
Tickets purchased under the LITE, PLUS and BUSINESS LITE price packages are non-refundable including charges for additional services purchased with tickets. In such cases, only unused airport charges will be refunded.
Refundable Tickets
Tickets purchased under the FLEX and BUSINESS price packages are refundable. In cases of refunds, the unused segments of the ticket including refundable charges for additional services will be refunded.
A respective refund fee will be deducted from the amount refunded as follows:
| Price Package | Short- and medium-haul flights | Flights to/from Seoul |
|---|---|---|
| FLEX | 60 EUR for each untraveled segment | 200 EUR for the ticket |
| BUSINESS | No fee applies | No fee applies |
Ticket Refund Process
For ticket refunds of tickets purchased via our website: csa.cz or czechairlines.com, please fill in the online refund form below. Refunds will be processed within 10 working days at a maximum.
Please contact the respective ticketing office with requests for refunds of tickets paid in cash.
If you have purchased your ticket elsewhere than via Czech Airlines channels, please contact the place of purchase with requests for refunds.
Cancelled Flights
In cases of cancelled flights, the whole amount paid for the ticket and additional services will be refunded unless you decide to use our offer to change the reservation for a different date or use other means of transport.