Travel Agencies

Travel Agency and Tour Operator HelpDesk

  • Our specialists are ready to help you and answer your questions over the phone or via e-mail.
  • Please, forward your requests in case of ticket changes or refunds to:
    • Czech Republic based agencies: During work days (Mon – Fri) between 9 a.m. and 5 p.m. CET at: +420 220 104 711 or via e-mail at helpdesk.ocr@csa.cz. Outside of office hours, please refer to our Contact Centre.
    • Agencies based outside the Czech Republic: Daily (Mon – Sun) between 8 a.m. and 8 p.m. CET at: +420 284 000 609 or via e-mail at: kcinfo@csa.cz.

We wish to thank all our business partners for their co-operation.