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Travel Information
Baggage
The amount and weight of baggage which can be checked or taken aboard the aircraft free of charge varies depending on the Travel Class and conditions of your ticket Price Package. You can find below everything you need to know about cabin and checked baggage transport, the transport of sports equipment, valuable and fragile items including instructions on what to do if something goes wrong with your baggage.
The amount and weight of baggage which can be checked or taken aboard the aircraft free of charge varies depending on the Travel Class and conditions of your ticket Price Package. You can find below everything you need to know about cabin and checked baggage transport, the transport of sports equipment, valuable and fragile items including instructions on what to do if something goes wrong with your baggage.
Baggage
Cabin Baggage
In your cabin bags, please only pack the things you might need throughout your journey and items which cannot be transported in checked baggage, such as valuables, important documents and medication. You will make boarding and disembarking the aircraft easier for yourself and your co-travellers.
Cabin Baggage Allowance
The conditions of the price package under which you have purchased your ticket dictate the number of cabin bags you can take aboard Czech Airlines’ flights free of charge:
| Price Package Travel Class |
LITE Economy |
PLUS Economy |
FLEX Economy |
BUSINESS LITE Business |
BUSINESS Business |
|---|---|---|---|---|---|
| Cabin Baggage Each up to 8kg and 55 x 45 x 25cm |
1 piece | 1 piece | 1 piece | 2 pieces | 2 pieces |
| Small Personal Item Such as a handbag, briefcase, laptop bag, a bag with Duty Free purchases, etc. Up to 3kg and 40 x 30 x 15cm |
X | 1 piece | 1 piece | 1 piece | 1 piece |
Please note that the size and number of cabin bags are checked by the handling staff at gates before boarding.
Therefore, please ensure your cabin bags do not exceed the maximum number and sizes, i.e. the length of 55cm, the width of 45cm and the depth of 25cm including handles, side pockets and wheels.
Place all additional items inside your cabin bag or small personal item. Cabin baggage and small personal items that exceed the maximum permitted amount, size and/or weight will be transported as checked baggage for a fee in the aircraft cargo hold.
Storing Cabin Baggage on Board
All cabin bags go into the overhead lockers, while small personal items are stored under the seat in front of you. The storage capacity is limited. Once it is full and we have no space on board, for safety reasons, we will need to check in your cabin bag or small personal item to the aircraft hold, even if you have not exceeded your baggage allowance, and transport it free of charge.
Benefits of purchasing overweight and/or extra baggage ahead of time:
- The highest fee is charged at the gates.
- It is only possible to pay by credit cards at the gates.
- Payments in cash are only possible at the nearest desk which accepts cash payments.
- If the passenger misses the flight, we are not responsible for extra rebooking costs.
- If the passenger is unable to pay the fee, we are authorised to exclude them from transport.
Cabin Baggage of Children and Infants
Infants travelling on an adult’s lap may not travel with their own cabin baggage. Children with a reserved seat may bring on board cabin baggage as per the conditions of the price package under which their ticket has been purchased (same as adults). Additional information is available under the Travelling with Children section.
Prohibited Items and Liquids
Please ensure that no prohibited items are packed in your cabin baggage.
Information regarding the transport of liquids on board are available under the Liquids in Cabin Baggage section.
If your flight is operated by and airline other than Czech Airlines, the cabin baggage transport rules may vary. Please contact the ticketing agent or the operating carrier for additional information regarding cabin baggage allowance on your flight
Checked Baggage
Please review your checked baggage allowance. If you already have a booking with us, your checked baggage allowance is listed there. You can also check it online via the MY BOOKINGS application on our website. For technical reasons, it is not possible to check pieces of baggage in excess of 32kg and/or 250cm in combined length, width and height, including handles, side pockets and wheels.
Checked Baggage Allowance
The conditions of the price package under which you have purchased your ticket and your travel class dictate the checked baggage allowance on Czech Airlines operated flights. Checked baggage transported under the cheapest, LITE, package is subject to a fee.
| Price Package Travel Class |
LITE Economy |
PLUS Economy |
FLEX Economy |
BUSINESS LITE Business |
BUSINESS Business |
|
|---|---|---|---|---|---|---|
| Checked Baggage Allowance | Short- and Medium-Haul Routes: | X | 1 piece up to 23kg | 1 piece up to 23kg | 2 pieces, each up to 32kg | |
| Flights to/from Seoul: | 2 pieces, each up to 23kg | |||||
| Silver, Gold and Platinum OK Plus Membership Card Holders’ Benefits* | + 1 extra piece up to 23kg | + 1 extra piece up to 32kg | ||||
* You can join the OK Plus frequent flyer programme here. The same benefits can be enjoyed by SkyTeam Elite and SkyTeam Elite Plus card holders with tickets for Czech Airlines’ flights issued by SkyTeam Alliance member airlines.
It is not possible to combine the checked baggage weight. The weight limit applies to each checked bag.
Baggage that exceeds the maximum limits will be transported for a fee.
Checked Baggage of Children and Infants
Checked baggage allowance for children also depends on the conditions of the price package under which their ticket has been purchased. We will transport a folded baby stroller for infants up to 2 years of age travelling on an adult’s lap and checked baggage based on the conditions below:
| Price Package Travel Class |
Checked Baggage Allowance |
|---|---|
| LITE Economy |
X |
| PLUS, FLEX Economy |
1 piece up to 10kg and 115cm (length + width + height) |
| BUSINESS LITE, BUSINESS Business |
Children with a reserved seat enjoy the same checked baggage allowance as adults. Additional information is available under the Travelling with Children section.
Which items should not be packed in checked baggage?
Things not allowed in checked baggage are primarily:
- Valuables, i.e. money, cheques, credit cards, securities and other valuables, jewellery and articles of precious metals, and keys
- Business and personal documents, i.e. passports and other forms of ID
- Medicine, prescription glasses and sunglasses
- Electrical appliances, such as mobile telephones, cameras, video‑cameras, small computers, laptops, CDs, DVDs and other recording and data storage devices
- Musical instruments, works of art and fragile items
The above-listed items may only be transported in cabin baggage or as Valuable and Fragile Items.
If your flight is operated by and airline other than Czech Airlines, the checked baggage transport rules may vary. Please contact the ticketing agent or the operating carrier for additional information regarding checked baggage allowance on your flight.
Valuable and Fragile Items
Please request transport of valuable and fragile items ahead of time via our Contact Centre. Additional information regarding such transport is provided under the Valuable and Fragile Items section.
Baggage in Excess of Free Allowance
Baggage in Excess of Free Allowance – Transport Costs
| Short- and Medium-Haul Routes (Europe + the Near East): | Economy LITE, PLUS, FLEX |
Business BUSINESS LITE, BUSINESS |
|---|---|---|
| Each Additional Bag Payments made 36 hours and earlier before departure** |
680 CZK / 25 EUR* | |
| Each Additional Bag Payments made less than 36 hours before departure |
950 CZK / 35 EUR* | |
| Each Additional Bag Payments at gates |
1220 CZK / 45 EUR* | |
| Extra Weight up to 32kg Payments made 36 hours and earlier before departure |
680 CZK / 25 EUR* | X |
| Extra Weight up to 32kg Payments made less than 36 hours before departure |
950 CZK / 35 EUR* | |
| Flights to/from Seoul: | Economy PLUS, FLEX |
Business BUSINESS LITE, BUSINESS |
|---|---|---|
| Each Additional Bag Advanced payments |
1620 CZK / 60 EUR* | |
| Each Additional Bag Payments at gates |
1890 CZK / 70 EUR* | |
| Extra Weight up to 32kg Advanced payments |
1620 CZK / 60 EUR* | X |
* Or local currency equivalent
** The listed prices are for payments made via Czech Airlines’ website during ticket purchase or using the MY BOOKINGS application. Prices may vary if extra weight charges are paid through the Contact Centre, ticketing offices and ticketing agents.
Best Ways to Purchase Extra and Overweight Baggage Transport
- During ticket purchase
- Later - online using the MY BOOKINGS application
- Via our Contact Centre
on condition that payments are made at least 36 hours before departure.
Benefits of purchasing overweight and/or extra baggage ahead of time:
- The highest fee is charged at the gates.
- It is only possible to pay by credit cards at the gates.
- Payments in cash are only possible at the nearest desk which accepts cash payments.
- If the passenger misses the flight, we are not responsible for extra rebooking costs.
- If the passenger is unable to pay the fee, we are authorised to exclude them from transport.
Limitations and Refunds
For technical reasons, no checked baggage may exceed the weight of 32kg and/or the size of 250cm in combined length, width and height, including handles, side pockets and wheels. Every passenger may buy the transport of 3 extra checked bags, including overweight of each extra bag, using our website. If you need us to transport more bags for you, please reach out to our Contact Centre.
Extra and overweight baggage transport charges are non-refundable if purchased together with non-refundable tickets.
Flights Operated by Other Airlines
If your flight is operated by an airline other than Czech Airlines, the extra and overweight baggage transport rules may vary. Please contact the ticketing agent or the operating carrier for additional information regarding extra and overweight baggage transport on your flight.
Cargo Transport
If technically possible, overweight and oversize baggage - in excess of 32 kg and/or 250cm in combined length, width and height, including handles, side pockets and wheels, will be transported as cargo for a fee.
Valuable and Fragile Items
You can transport musical instruments, works of art, and valuable and fragile items as cabin baggage within your free allowance. If the item exceeds the weight and/or size cabin baggage limits, we will transport it in passenger cabin on the seat next to you subject to the below-listed conditions. Please request transport of valuable and fragile items ahead of time via our Contact Centre or through your ticketing agent, but at a minimum 24 hours before departure.
Transport Fees
A charge, equal to the adult ticket price without airport charges, is collected for transport of valuable and fragile items on a separate seat.
Cargo Shipment
Heavier and/or large items which cannot be transported in passenger cabin can be shipped as cargo for a fee.
Condition of Carriage
Valuable and fragile items transported on a separate seat must be packed in protective packing and their transport must be confirmed together with your seat confirmation. To book the transport, we will require the exact weight and sizes of the transported item.
With regard to passenger safety, valuable and fragile items transport is limited as follows: the maximum weight must not exceed 20kg and the maximum sizes must not exceed 42 x 41 x 80cm with the exception of musical instruments where the maximum sizes must not exceed 49 x 35 x 135cm.
Flights Operated by Other Airlines
If your flight is operated by an airline other than Czech Airlines, the transport rules of valuable and fragile items may vary. Please contact the ticketing agent or the operating carrier for additional information.
Sports Equipment
We will transport the following sports equipment as checked baggage within your free allowance:
- Ski equipment packed in protective packing (e.g., one pair of skis, poles, boots and a helmet or one snowboard with a pair of boots and a helmet or one pair of water skis) not exceeding 23kg in weight is treated as 1 piece of baggage.
- Golf equipment (a bag with golf clubs, golf balls and one pair of shoes) not exceeding 23kg in weight is treated as 1 piece of baggage.
- A bicycle packed in protective packing not exceeding 23kg in weight is treated as 1 piece of baggage. The bicycle must be partially disassembled for transport with the handle bars in direct axis and the pedals removed.
- A surfboard or windsurfing set packed in protective packing not exceeding 23kg in weight is treated as 1 piece of baggage.
- A small sports boat, fishing and diving equipment, a set of hockey sticks or other sports equipment packed in protective packing not exceeding 23kg in weight is treated as 1 piece of baggage.
Sports Equipment Transport Booking and Fees
We need to reserve space for sports equipment transport in the aircraft hold. Please reserve sports equipment transport ahead of time, ideally with the ticket purchase, via our Contact Centre, through our ticketing offices or your ticketing agent.
Same fees as charged for baggage in excess of the free allowance apply to sports equipment in excess of your free baggage allowance.
Some sports equipment must be handled at the oversize baggage counter for its size. Please follow the instructions of the handling agents.
Flights Operated by Other Airlines
If your flight is operated by an airline other than Czech Airlines, the sports equipment transport rules may vary. Please contact the ticketing agent or the operating carrier for additional information.
Limitations
For technical reasons, it is not possible to check sports equipment in excess of 32kg and/or 250cm in combined length, width and height, including handles, side pockets and wheels. If technically possible, such sports equipment will be transported as cargo for a fee.
Flights Operated by Partner Airlines
You may have purchased a Czech Airlines ticket (Czech Airlines is a marketing carrier) for a flight which will be operated by a carrier other than Czech Airlines or for a flight where particular segments will be operated by an airline other than Czech Airlines.
In such cases, the conditions of carriage and baggage transport allowance may vary. Please contact the ticketing agent or the operating carrier for additional information.
Important Information
Travel Classes
Only select the services you are going to use during your flight with us. We offer five price packages in two travel classes, i.e. something for everyone, based on your needs, preferences and budgets.
Our price packages allow a better selection and combination of services included in the ticket price with additional services. Create an individual package of services you are going to use during your flight with us based on your needs.
Only select the services you are going to use during your flight with us. We offer five price packages in two travel classes, i.e. something for everyone, based on your needs, preferences and budgets.
Our price packages allow a better selection and combination of services included in the ticket price with additional services. Create an individual package of services you are going to use during your flight with us based on your needs.
Travel Classes
Economy Class
LITE Package
The LITE Package designed for customers looking for the lowest price offer covers the transport of a passenger with only cabin baggage from point A to point B. All additional services, such as checked baggage transport or preferred seat selection, are subject to a fee or not available under this price package (e.g. ticket refunds). The LITE package is offered on all Czech Airlines-operated regular flights except the Riyadh and Seoul long-haul routes.
PLUS Package
The PLUS package is the ideal choice for customers looking for an optimal price/extent of service ratio. Compared to the LITE package, it includes the transport of a small personal item in passenger cabin, 1 piece of checked baggage and the option of preferred seat selection. Tickets purchased under the Plus package are non‑refundable.
FLEX Package
The FLEX package will be appreciated by customers who prefer flexibility and additional services included in the ticket price, i.e. the all in one model. Compared to the PLUS package, it also allows changes to existing reservation departure or arrival dates for the fare difference only and offers the option of cancelling the ticket for a fee. It also includes the SkyPriority service and light in-flight snacks in the ticket price.
Business Class
BUSINESS Package
The price package of the greatest value which includes complex services and offers premium travelling including full flexibility, i.e. changes to departure and arrival dates for the fare difference only and free ticket refunds.
BUSINESS LITE Package
The BUSINESS LITE package designed for passengers who want to enjoy all the perks of premium travelling but do not require departure and arrival date flexibility. Changes to departure and arrival dates are subject to a fee under this price package; Business Lite package tickets are non-refundable.
Czech Airlines Price Packages on Short and Medium-Haul Flights
| Price Package Travel Class |
LITE Economy |
PLUS Economy |
FLEX Economy |
BUSINESS LITE Business |
BUSINESS Business |
|
|---|---|---|---|---|---|---|
| BAGGAGE | Cabin Bag |  1 x 8kg |
1 x 8kg |
1 x 8kg |
2 x 8kg |
2 x 8kg |
| Small Personal Item |  |
1 x 3kg |
1 x 3kg |
1 x 3kg |
1 x 3kg |
|
| Checked Bag |  from EUR 25 |
1 x 23kg |
1 x 23kg |
2 x 32kg |
2 x 32kg |
|
| SEATS | Seat Selection | from EUR 5 |
|
|
|
|
| Preferred Seats | from EUR 10 |
from EUR 10 |
from EUR 10 |
|
|
|
| REFRESHMENTS | Light Snack | |
|
|
|
|
| Gourmet Menu | from EUR 10 |
from EUR 10 |
from EUR 10 |
|
|
|
| FLEXIBILITY | Rebooking* | from EUR 60 + fare difference if applicable |
from EUR 60 + fare difference if applicable |
for fare difference if applicable |
from EUR 60 + fare difference if applicable |
for fare difference if applicable |
| Refund** | |
|
from EUR 60 |
|
|
|
| AIRPORTS | SkyPriority*** | |
|
|
|
|
| Lounge in Prague | from EUR 18 |
from EUR 18 |
from EUR 18 |
|
|
|
| OK PLUS | OK Plus Miles | 20% - 100% |
20% - 175% |
20% - 175% |
20% - 200% |
20% - 200% |
| OK Plus Corporate Points | |
|
|
|
|
|
| CHILDREN | Under 2 years 90% discount**** | |
|
|
|
|
| Under 12 years 25% discount | |
|
|
|
|
|
* Rebooking fees: EUR 60 before departure; EUR 100 within 72 hours from the originally-scheduled departure. Together with the rebooking fee, passengers will be charged the fare difference if the same fare is unavailable on the rebooked flight.
** Ticket refunds: EUR 60 for every unused segment.
*** SkyPriority and Priority Boarding services are available at selected airports only.
**** Discounted fare applies to a child travelling on an adult's lap only.
More details regarding our price packages can be found here.
- The above-listed prices only apply to purchases made via csa.cz/czechairlines.com together with tickets or via My Bookings application.
- Purchases of the above-listed services made via the Contact Centre, sales and ticketing offices may be subject to additional service fees.
- The above-listed services are available on Czech Airlines-operated flights only to passengers holding Czech Airlines tickets (with OK codes).
- Conditions of Carriage applied by partner airlines are available on Czech Airlines' website under the Conditions of Carriage section.
Seoul Route Price Packages
| Price Package Travel Class |
PLUS Economy |
FLEX Economy |
BUSINESS LITE Business |
BUSINESS Business |
|
|---|---|---|---|---|---|
| BAGGAGE | Cabin Bag | 1 x 8kg |
1 x 8kg |
2 x 8kg |
2 x 8kg |
| Small Personal Item | 1 x 3kg |
1 x 3kg |
1 x 3kg |
1 x 3kg |
|
| Checked Bag | 1 x 23kg |
2 x 23kg |
2 x 32kg |
2 x 32kg |
|
| SEATS | Seat Selection | |
|
|
|
| Preferred Seats | from EUR 30 |
from EUR 30 |
|
|
|
| REFRESHMENT | Meal & Beverages | |
|
|
|
| Gourmet Menu* | from EUR 10 |
from EUR 10 |
|
|
|
| FLEXIBILITY | Rebooking** | from EUR 100 + fare difference if applicable |
for fare difference if applicable |
from EUR 260 + fare difference if applicable |
for fare difference if applicable |
| Refund | EUR 200 |
|
EUR 650 |
|
|
| AIRPORT | SkyPriority | |
|
|
|
| Lounge in Prague | from EUR 18 |
from EUR 18 |
|
|
|
| OK PLUS | OK Plus Miles | 20% - 175% |
20% - 175% |
175% - 200% |
175% - 200% |
| OK Plus Corporate Points | |
|
|
|
|
| CHILDREN | Under 2 years 90% discount*** | |
|
|
|
| Under 12 years 25% discount | |
|
|
|
|
* Gourmet Menu additional services are available on the Prague-Seoul segment only.
** Rebooking Fees: EUR 260 before departure; EUR 350 within 72 hours from the originally-scheduled departure. Together with the rebooking fee, passengers will be charged the fare difference if the same fare is unavailable on the rebooked flight.
*** Discounted fare applies to a child travelling on an adult's lap only.
- The above-listed prices only apply to purchases made via csa.cz/czechairlines.com together with tickets or via My Bookings application.
- Purchases of the above-listed services made via the Contact Centre, sales and ticketing offices may be subject to additional service fees.
- The above-listed services are available on Czech Airlines-operated flights only to passengers holding Czech Airlines tickets (with OK codes).
- Conditions of Carriage applied by partner airlines are available on Czech Airlines' website under the Conditions of Carriage section.
Travelling with Children
Children are some of our most valued passengers. The following information has been drafted for their parents.
Children are some of our most valued passengers. The following information has been drafted for their parents.
Travelling with Children
Children under 2 Years of Age (Infants)
Children under 2 years of age may travel:
- On an adult’s lap,
- In own seat in their car seat certified for air transport or
- In a baby cot with load capacity of 11kg and sizes of 75 x 34 x 22cm (but only on Airbus A319/A330 Business Class and on Airbus A330 Economy Class). Please request the cot via our Contact Centre during your seat booking.
Infants Cabin Baggage Transport
Children travelling on an adult’s lap are not allowed transport of own cabin baggage.
Children with their own reserved seat may carry on board the same cabin baggage as adults based on the price package under which their ticket is issued. In addition, they are provided free transport of the air transport certified car seat they will be seated in for the duration of the flight.
Infants Checked Baggage Transport
Children travelling on an adult’s lap are allowed free checked baggage transport as follows:
| Price Package Travel Class |
Free Allowance |
|---|---|
| LITE Economy |
X |
| PLUS, FLEX Economy |
1 piece up to 10kg and 115cm (length, width and height combined) |
| BUSINESS LITE, BUSINESS Business |
Children with their own reserved seat may carry the same checked baggage as adults based on the price package under which their ticket is issued.
In addition, collapsible baby strollers, portable cots or car seats can be checked free of charge.
Children’s Discounts
Only 10% of the regular fare is commonly charged for children travelling on an adult’s lap. Children with reserved seats commonly pay 75% of the regular fare.
Safety Instructions and Limitations
During take-offs and landings and when the “Fasten Seatbelt” sign is switched on, your child must be seated either:
- On your lap, wearing a seatbelt attached to yours or
- In its own car seat certified for air travels wearing a seatbelt.
The car seat must be European-standard certified and have the ECE R44/03, R44/04 or I Size (UN R129) label including the “THIS RESTRAINT IS CERTIFIED FOR USE IN MOTOR VEHICLES AND AIRCRAFT” note. In order to safely fasten a car seat to an aircraft seat, the bottom of the car seat must not exceed the depth of 41cm and the width of 42cm.
You can travel with the maximum of two infants on Czech Airlines-operated flights, whereas the second infant must have its own reserved seat and its own air transport certified car seat.
For safety reasons, children up to 16 years of age may not be seated in exit rows.
Upon request, our cabin crew members will heat up the food you brought on board for your child in a baby bottle. Please note that baby food transport aboard aircraft is subject to Transport Safety Rules.
Children Aged 2 to 12 Years
Children from 2 to 12 years of age travelling with an adult are provide a 25% discount from the regular fare upon ticket purchase. We recommend that tickets for both the child and the accompanying adult are purchased at once.
If you or your closed ones are unable to travel together with the child, you may use the Unaccompanied Minor service.
Baggage Transport for Children Aged 2 to 12 Years
Children from 2 to 12 years of age are allowed the same free cabin and checked baggage transport as adults based on the price package under which their ticket is issued.
In addition, collapsible baby strollers can be checked free of charge.
Seating
We will always seat your child next to you or next to the adult escort as stated in the booking. For safety reasons, children up to 16 years of age may not be seated in exit rows.
Children Travelling Alone
Children from 12 years of age may travel aboard Czech Airlines flights alone without adult escort. The only exception are countries where higher age limit is set by the law. Children under 5 years of age are not allowed to travel alone.
Children from 5 to 17 years of age travelling without adult escort are provided the unaccompanied minor service aboard Czech Airlines-operated flights.
How does it work?
At check-in, the child will receive a special “Unaccompanied Minor” (UM) card, stating the flight number, full name, age and language of communication of the child. The card will be placed in a see-through case with a string to go around the child’s neck where it will be kept visible for the entire duration of travels.
- The child and their baggage will be in the care of the ground staff during the child’s stay at the airport and then accompanied to the aircraft.
- Cabin crew will assume responsibility for the child once on board of the aircraft.
- After arrival, a member of the ground staff will meet the child at the aircraft exit and help them reclaim their baggage. After that, the child will be accompanied to the customs area exit and hand over to a previously appointed person – most commonly a family member.
The ground staff member will verify the identity of the person picking up the child based on a photo ID and request that the person signs a special form confirming the unaccompanied minor’s pic up.
Unaccompanied Minor Service Fee
Unaccompanied Minors are charged the regular adult fare. They are not subject to children’s discounts. In addition to the regular fare, a fee is charged for the service as follows:
- 65 EUR* per each leg of travel to/from European destinations
- 85 EUR* per each leg of travel to/from other destinations
* or a local currency equivalent
In-flight refreshments, such as children’s meals and hot and cold non‑alcoholic beverages as per the child’s request, are included in the fee. Free baggage allowance of Unaccompanied Minors depends on the price package under which the ticket is purchased.
Unaccompanied Minor Service Bookings
Please request the Unaccompanied Minor service when booking the ticket via our Contact Centre or sales points no later than 48 hours before the scheduled departure. You will be notified of the service availability in 24 hours from the booking.
Before the ticket is issued, a special Unaccompanied Minor form must be filled in. Our Contact Centre agents or ticketing agents will be happy to assist you.
Required Travel Documents
Unaccompanied minors must have their own travel documents: a valid passport, visa and health certificate if required for the particular country.
Travelling with Animals
We know your pet’s comfort and safety is everything to you. Please read the conditions of carriage of pets aboard Czech Airlines-operated flights before you decide to travel with yours.
We know your pet’s comfort and safety is everything to you. Please read the conditions of carriage of pets aboard Czech Airlines-operated flights before you decide to travel with yours.
Travelling with Animals
Live animals can only be transported to countries which permit such transport on the conditions stipulated and pursued by the country. For detailed and up-to-date information regarding the conditions of live animal carriage, please check the Czech State Veterinary Administration’s website.
Please reserve live animal transport before purchasing your ticket via our Contact Centre or our sales points. Live animal transport is not provided on selected flights.
If a pet appears to be in poor health or if there is an infection threat at the country of origin, we are authorised to request the airport veterinary service’s approval of the carriage and transport crate.
Animal Transport in Aircraft Baggage Holds
Dogs, cats and ferrets will be transported in aircraft hold on the following conditions:
- Animals are placed in a firm transport crate of appropriate size with an impermeable bottom and holes for breathing.
- The maximum size of the crate does not exceed 125 x 69 x 80cm (length, width, height).
- Food and water is available to animals inside the crate with the option of refilling from the outside; the pet owner’s name and telephone number is written on the crate.
- Check-in takes place at a minimum 60 minutes before the scheduled departure of the flight.
- A fee is paid for the animal carriage at check-in based on the weight of the crate with the animal.
Charges for Animal Transport in Aircraft Cargo Holds:
| Fee | |
|---|---|
| Up to 23kg | 1,620 CZK |
| From 23 to 32kg | 3,240 CZK |
| From 32 to 50kg | 4,680 CZK |
| Over 50kg | 6,480 CZK |
Animal transport crates are not included in your free checked baggage allowance.
Animal Transport in Passenger Cabins
Only cats and dogs may be transported in passenger cabin on the following conditions:
- Animals are placed in a transport crate with a firm and impermeable bottom.
- The maximum size of the crate does not exceed 43 x 30 x 27cm (length, width, height); its maximum weight including the animal does not exceed 8kg.
- The crate is stored on board under the seat in front of its owner.
- A charge of CZK 1,620 is paid for the pet’s transport.
An exception applies to certified assistance dogs accompanying visually impaired passengers and passengers with reduced mobility dependent on their help. Assistance dogs are transported free of charge in the passenger cabin provided they wear a harness, are on a leash and have a training certificate and all travel documents required. All other dogs, including emotional support dogs, are transported in the passenger cabin or in aircraft hold subject to general conditions of carriage and above-listed fees.
A maximum of three small transport crates with animals may be transported aboard an aircraft in the passenger cabin: Two crates per Economy Class and one per Business Class, but at a maximum one crate per passenger.
For safety reasons, passengers travelling with pets may not be seated in exit rows.
Animal transport crates are not included in your free cabin baggage allowance.
Animal Transport in Aircraft Cargo Holds
Live animals can also be transported in aircraft cargo holds. Please contact one of our sales agencies for detailed information and bookings.
Travelling without Barriers
Assistance to passengers with reduced mobility and orientation is provided free of charge.
If you are not certain whether your health permits you to travel by air please consult your travel plans with your physician in advance. Request assistance at the time of booking your flight or later, but at least 48 hours before departure via our Contact Centre.
Assistance to passengers with reduced mobility and orientation is provided free of charge.
If you are not certain whether your health permits you to travel by air please consult your travel plans with your physician in advance. Request assistance at the time of booking your flight or later, but at least 48 hours before departure via our Contact Centre.
Travelling without Barriers
Passengers with Reduced Mobility and Orientation
If you need assistance at the airport, during check-in, boarding and flight, please request the service at the time of booking your flight or later, but at least 48 hours before your scheduled departure. To request assistance, please, contact our sales office or send your telephone number to call.centre@csa.cz
We will contact you at our earliest convenience.
Safety Instructions and Limitations
- Acceptance of passengers with reduced mobility and orientation for air transport may be limited with regard to their safety and the safety of other passengers.
- Under exceptional circumstances, for safety reasons, we are authorised to refuse the carriage of passengers with reduced mobility and orientation or the carriage of their medical equipment, e.g. when the type of aircraft, its door, technical equipment or cabin space prevent their safe transport.
- Due to safety requirements of emergency procedures, we may request passengers with reduced mobility and orientation to be accompanied by an escort during the flight. The escort must be an adult capable of providing due assistance to the passenger with reduced mobility and orientation or to immobile passenger when moving around the cabin, e.g. from their seat to lavatory, aircraft door or emergency exit.
- The maximum number of unaccompanied immobile passengers on board depends on the type or aircraft:
- ATR or Airbus A319 – 1 person
- Airbus A320 or A330 – 2 people
At the Airport
At all EU airports, assistance to passengers with reduced mobility and orientation is provided by local specialised companies irrespective of the carrier.
Outside the EU, assistance is provided by Czech Airlines’ ground handling agent in line with the technical equipment and conditions of the respective airport.
An airport wheelchair is made available to passengers with reduced mobility upon their arrival at the airport, during check-in and on the way to/from the aircraft.
Transport of Mobility Aids
Passengers with reduced mobility and orientation may carry free of charge up to 2 pieces of mobility aids, including a wheelchair, as checked baggage in excess of their free baggage allowance based on the tariff package of their ticket.
Assistance Dogs
Certified assistance dogs accompanying visually impaired passengers and passengers with reduced mobility dependent on their help are transported free of charge in the passenger cabin. Assistance dogs are transported free of charge in the passenger cabin provided they wear a harness, are on a leash and have a training certificate and all travel documents required.
Aboard an Aircraft
Wheelchairs for passengers with limited mobility and orientation may only be used in-flight aboard Airbus A319 and A330.
Assistance dogs are transported on the floor next to the passenger dependent on their assistance in front of a seat which remains unoccupied.
For safety reasons, passengers with reduced mobility and orientation may not be seated in exit rows.
Pregnant Women
If the course of your pregnancy has been without complications, you can travel aboard Czech Airlines flights up to 34 weeks in single pregnancies and up to 28 weeks in multiple pregnancies.
- Upon a request by the check-in agent, please show your pregnancy pass or a doctor’s note to verify the length of your pregnancy. If you are unable to show either, we are authorised to exclude you from transport.
- If you have suffered complications during your pregnancy or have had a multiple pregnancy before, please consult your travel plans with your physician.
- For safety reasons, pregnant women may not be seated in exit rows.
Managing my Bookings
Manage all your reservations and already-issued tickets online in one place using the MY BOOKINGS application. You can also download one of the Czech Airlines’ native applications for iOS, Android and Windows operating systems into your mobile phone.
Manage all your reservations and already-issued tickets online in one place using the MY BOOKINGS application. You can also download one of the Czech Airlines’ native applications for iOS, Android and Windows operating systems into your mobile phone.
Managing my Bookings
MY BOOKINGS Web Application
The MY BOOKINGS application allows you to check all your reservations online in one place and change a number of parameters of already-issued tickets. Additional services may only be purchased and ticket parameters changed for Czech Airlines’ tickets starting with the 064 prefix for Czech Airlines-operated flights.
The MY BOOKINGS application allows you to:
- Check existing reservations.
- Resubmit payments for ordered services after a previously-failed payment.
- For a fee, repeatedly change the departure or arrival dates of issued tickets before their use or after their partial use for all parties within the same reservation. Changes can be made at any time but at a maximum three days after the scheduled departure.
- Add additional services at any time subject to their availability for the individual flights:
- Oversized baggage transport and the transport of baggage in excess of the free allowance
- Preferred seats
- Hot and cold meals from the Gourmet Menus
- Airport Lounge Visits in Prague
- Change the departure or arrival dates of issued tickets with additional services and add new additional services to tickets.
- Send the booking details, ticket and itinerary to print.
The MY BOOKINGS application does not support:
- Changes to departure and/or arrival dates of reservations made and tickets purchased through travel agencies and online sales points. If you need to make changes to tickets purchased in such manner, please contact the place of purchase directly.
- Changes to departure and/or arrival dates and purchases of additional services for reservations and tickets with special services provided upon request, such as animal transport, unaccompanied minor transport, assistance for people with limited mobility and orientation. We will be happy to assist you with changing such reservations and tickets at our Contact Centre.
Checking Other Bookings
Czech Airlines bookings and tickets which you were not able to manage using the MY BOOKINGS application, can be checked here.
Mobile Applications
Czech Airlines’ Mobile Applications allow you to:
- Reserve and buy Czech Airlines tickets
- Select and buy additional services at the time of booking a flight
- Manage existing reservations
- Check departure and arrival times of Czech Airlines flights
- Select action tickets
- Check in for flights
Download Czech Airlines’ native application for:
Changes to Reservations
Departure and arrival dates and times of Czech Airlines tickets can be changed based on the conditions of the price package under which a ticket has been purchased. If you have purchased your ticket elsewhere than via Czech Airlines channels, please contact the place of purchase with requests for changes.
Departure and arrival dates can be changed:
- Before use or after partial use of tickets
- Repeatedly
- For all parties within the same reservation
- At any time but at a maximum 72 hours after the originally scheduled departure
Changes to reservations of tickets purchased via our website, Contact Centre and Ticketing Offices, are best made online using the MY BOOKINGS application as no additional service fees apply to such changes.
Changes to departure and arrival times are subject to the following fees:
| Price Package | Short and Medium-Haul Flights Before Departure |
Short and Medium-Haul Flights Within 72 hours after Departure |
Flights to/from Seoul Before Departure |
Flights to/from Seoul Within 72 hours after Departure |
|---|---|---|---|---|
| LITE | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
X | X |
| PLUS | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
150 EUR* + fare difference if applicable |
| FLEX | fare difference if applicable | fare difference if applicable | fare difference if applicable | fare difference if applicable |
| BUSINESS LITE | 60 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
100 EUR* + fare difference if applicable |
150 EUR* + fare difference if applicable |
| BUSINESS | fare difference if applicable | fare difference if applicable | fare difference if applicable | fare difference if applicable |
* Or local currency equivalent.
The listed prices only apply to changes made online via Czech Airlines’ website (csa.cz or czechairlines.com) or via the MY BOOKINGS application. An additional service fee may be charged for changes made via the Contact Centre, sales offices and ticketing agents.
Changes of Passenger Names
For safety reasons, it is not possible to change the names of passengers of already-issued tickets. If you need to change the name of the passenger, you can cancel the original ticket based on the conditions of the respective price package under which the ticket has been purchased and make a new reservation with a different passenger name.
Ticket Refunds
Ticket refunds are subject to conditions of the price package under which the ticket has been purchased.
Non-refundable Tickets
Tickets purchased under the LITE, PLUS and BUSINESS LITE price packages are non-refundable including charges for additional services purchased with tickets. In such cases, only unused airport charges will be refunded.
Refundable Tickets
Tickets purchased under the FLEX and BUSINESS price packages are refundable. In cases of refunds, the unused segments of the ticket including refundable charges for additional services will be refunded.
A respective refund fee will be deducted from the amount refunded as follows:
| Price Package | Short- and medium-haul flights | Flights to/from Seoul |
|---|---|---|
| FLEX | 60 EUR for each untraveled segment | 200 EUR for the ticket |
| BUSINESS | No fee applies | No fee applies |
Ticket Refund Process
For ticket refunds of tickets purchased via our website: csa.cz or czechairlines.com, please fill in the online refund form below. Refunds will be processed within 10 working days at a maximum.
Please contact the respective ticketing office with requests for refunds of tickets paid in cash.
If you have purchased your ticket elsewhere than via Czech Airlines channels, please contact the place of purchase with requests for refunds.
Cancelled Flights
In cases of cancelled flights, the whole amount paid for the ticket and additional services will be refunded unless you decide to use our offer to change the reservation for a different date or use other means of transport.
Seating
Choose where you want to sit aboard the aircraft when booking your ticket. Purchase a comfortable preferred seat in front rows and by emergency exits or select one of the available unoccupied seats. You can even do this later, using the MY BOOKINGS application.
Choose where you want to sit aboard the aircraft when booking your ticket. Purchase a comfortable preferred seat in front rows and by emergency exits or select one of the available unoccupied seats. You can even do this later, using the MY BOOKINGS application.
Seating
Preferred Seats
Secure your preferred seat in advance, ideally by buying it together with your ticket. The earlier you book, the better seat you will get. You can also reserve your preferred seat later using the MY BOOKINGS online application, via our Contact Centre and Ticketing Offices or by contacting your ticketing agent. Last minute preferred seat purchases are available during online check-in, i.e. from 36 hours to 1 hour before departure.
You can buy preferred seats together with tickets issued under the LITE, PLUS and FLEX packages. Passengers with tickets purchased under the BUSINESS LITE and BUSINESS packages have the preferred seat option included in the ticket price.
Preferred Seat Fees
Preferred seats are subject to a fee based on the destination and location aboard the aircraft:
| Preferred Seat Location Aboard Aircraft | Short- and medium-haul routes | Flights to/from Seoul |
|---|---|---|
| Window Seats /Middle Seats / Isle Seats Front rows on Airbus A319 Back rows on ATR |
270 CZK / 10 EUR* | 810 CZK / 30 EUR* |
| Emergency Exit Seats All aircraft |
540 CZK / 20 EUR* | 1215 CZK / 45 EUR* |
| Bulkhead Seats Only on Airbus A330 |
X | 1215 CZK / 45 EUR* |
* Or local currency equivalent.
Preferred seats can only be booked on Czech Airlines operated flights.
Emergency Exit Row Seating Regulations
Only passengers in compliance with the following rules and regulations may be seated in emergency exit rows:
- You are at least 12 years old. (Children from 12 to 16 years of age may only be seated in emergency exit rows if accompanied by an adult.)
- You can read, understand and follow instructions given by the crew in Czech and English.
- You are physically capable and willing to open the emergency exit door in the case of an emergency.
- You are not a person with limited mobility and/or orientation.
- You are not travelling with a person dependant on your assistance in the case of an emergency.
- You do not require seat belt extensions.
- You are not carrying an animal on board of flight.
- You are not pregnant.
- You are not aware of any other limitations (e.g. medical or psychological) which could prevent you from complying with the above-listed rules and regulations or cause harm to you or others.
The crew is authorised to reseat passengers who are not in compliance with the rules and regulations listed above.
No baggage or items may be stored under emergency exit row seats.
If you purchase non-refundable tickets, the seat booking fee is also non-refundable.
Seat Selection
You can select your seat aboard the aircraft free of charge at the time of making your reservation if you are purchasing a ticket:
- under the PLUS, FLEX, BUSINESS LITE or BUSINESS price package
- for Czech Airlines operated flight,
- via our website.
A 135 CZK / 5 EUR fee is charged for seat selections with tickets purchased under the most economic LITE price package.
You can select any of the available seats except preferred seats, the booking of which is subject to a fee. Seat selections and changes to assigned seats can be also done later via the MY BOOKINGS application, Czech Airlines Contact Centre and ticketing offices.
Transport Safety
Air transport is subject to strict security and safety measures. Thanks to that, it is the safest means of transport. Both passenger and air traffic safety are our utmost priorities. Please get acquainted with the safety measures which will apply to your journey.
Air transport is subject to strict security and safety measures. Thanks to that, it is the safest means of transport. Both passenger and air traffic safety are our utmost priorities. Please get acquainted with the safety measures which will apply to your journey.
Transport Safety
Security Control
What to expect?
Prior to boarding an aircraft, every passenger, their baggage and personal items must pass a security check. Please follow the instructions of airport security control workers during the check.
Certain items and substances may only be carried in checked baggage, but must not enter the aircraft cabin. It is prohibited to carry dangerous items and substances aboard Czech Airlines flights. Learn more under the Prohibited Items section.
Security Control Protocol:
- Please have your travel documents (passport or ID card) and your boarding pass ready for inspection before the security control starts. Present your travel documents to security control workers upon request.
- Place your cabin baggage on the conveyor belt that will take it through the detection control. Place your personal belongings, head covers, outer wear (jackets, coats, blazers, sweaters, etc.), the content of your pockets and your belt in the provided plastic containers and submit for detection control.
- All electronic devices, e.g. mobile telephones, notebooks and tablets, must pass security control. Please remove your computer from its protective packing, place it into its own plastic container and submit for the detection control.
- Upon request by the security control worker, walk through the metal detector.
- We recommend you travel in shoes which can be easily removed and put back on during the security check.
- If necessary, you will be subject to a control by a handheld metal detector and/or to a physical check.
Liquids in Cabin Baggage
For safety reasons, the amount of liquids which can be taken into aircraft cabin has been limited to containers with a maximum content of 100 millilitres. Duty Free purchases at airports may include items larger than 100ml. Please do not forget that all Duty Free purchases are counted towards your cabin baggage allowance.
Items permitted in aircraft cabin if placed in cabin baggage:
- Liquids in container with a maximum capacity of 100 millilitres, packed in one transparent, re-sealable plastic bag with a capacity not exceeding one litre per person.
- Medicine, drops and other fluids needed for medicinal purposes.
- Baby formula or special food for passengers with illnesses for the duration of the flight.
- Drinks, perfumes and other liquids purchased at the airport transit area, packed and sealed in special Duty Free containers with a receipt added confirming the Duty Free purchase.
We recommend not to carry on board a larger quantity of baby formula or special food than necessary for the duration of the flight. You may be asked by a security control worker to taste the food as part of the security control or to present a proof of origin of the fluid (e.g. when transporting insulin, a doctor’s note or prescription in your name will be requested). Larger quantities of liquids may be transported in checked baggage.
Liquids include:
- Water and other drinks, soups, syrups
- Creams, lotions and oils
- Perfumes
- Sprays
- Gels, including shampoos and shower gels
- Pressurised containers, including shaving foam, styling mousse and other foam-based agents and deodorants
- Pastes, including toothpaste
- Liquid-solid mixtures
- All other items of similar consistency
Airport Duty Free Purchases
You can buy drinks, perfumes, creams and other liquids larger than 100ml per package at airport Duty Free shops located beyond the passport control provided they are placed in a sealed see-through bag together with the receipt. Please do not open the bag until you pass the last security check at the last point of transfer.
Please check in advance with the airports of transfer on your journey which items are permitted and banned from transport in cabin baggage.
All Duty Free purchases are counted towards your cabin baggage allowance. Cabin baggage that exceeds the maximum permitted amount, size and/or weight will be transported as checked baggage for a fee in the aircraft cargo hold.
Electronic Devices
Small electronic devices that emit electromagnetic waves may affect the proper functioning of the on-board apparatus, computers and aircraft system engineering.
Therefore, small electronic devices may only be used aboard Czech Airlines flights provided all communication services, such as Wi-Fi, have been switched off and the “Flight Safe/Airplane Mode” enabled.
Electronic devices that emit electromagnetic waves which are not equipped with the “Flight Safe/Airplane Mode” must remained switched off and safely stowed away for the duration of the flight.
Electronic Devices Permitted for Use aboard Czech Airlines Flights:
Mobile Telephones, Smartphones, Tablets and Other Small Devices
Small, safely handheld, devices, such as mobile phones, smartphones, tablets and e-books may be used during all phases of the flight provided the “Flight Safe/Airplane Mode” is enabled before departure. If you are not able to safely hold the device in your hand during taxi, take-off and landing, please store it in the seat pocket in front of you.
Laptops and Notebooks
These devices may be used during boarding of passengers until the aircraft door is closed. The devices must be switched off and securely stored away during taxi, take-off and landing, to be used again during the cruising phase of the flight until landing is initiated provided all communication services, such as Wi-Fi, have been switched off and/or the “Flight Safe/Airplane Mode” enabled.
Bluetooth Accessories
All Bluetooth accessories (for example wireless keyboards, headphones, etc.) may only be used during the flight until landing is initiated, but must remain switched off for taxi, take-off and landing.
Other Devices without the Function of Transmitting or Receiving Electromagnetic Waves
This will include items such as DVD players, electronic games, music players, and personal cameras. Only small, handheld devices may be used for the duration of the flight. Larger devices must be switched off and stowed away during taxi, take-off and landing.
Limitations on Use of Electronic Devices
Based on operational conditions, our crew may request that all electronic devices are switched off and securely stowed away in the seat pocket in front of you or the overhead locker. Please, follow the instructions provided by the crew for the entire duration of the flight.
Passengers seated in exit rows may not use electronic devices during taxi, take-off and landing.
Use of Headphones on Board
We request that you remove your headphones for the safety instructions before take-off. Except for this short period of time, headphones may now be used for the entire duration of the flight. The use of headphones is prohibited in cases of emergency.
When using headphones and other electronic devices, please make sure the aircraft isle remains passable at all times and is not blocked by the devices.
Prohibited Items
To ensure your utmost safety, certain objects and fluids are banned from transport aboard Czech Airlines flights. The below‑listed rules may vary per different airlines and countries. We recommend that you always check beforehand with the operating carrier and airports of transfer during your journey which items and fluids are banned from transport either on your person or in your baggage.
Items Prohibited in Aircraft Cabin
You may not have the following prohibited items either on your person or in your baggage during transport:
- Firearms and other devices which eject projectiles
- Stunning devices (e.g. paralysers, tasers, batons, etc.)
- Objects with sharp points or edges
- Work tools
- Sports equipment or martial arts equipment (e.g. softball and baseball bats, batons, etc.)
- Tools resembling weapons (e.g. guns, grenades, etc.)
The above-listed items may only be transported in checked baggage.
Items Prohibited in Air Transport
Transport of the following objects and substances of a hazardous nature is prohibited:
- Briefcases or satchels with alarms
- Explosives and fireworks including pyrotechnics
- Flammables (matches, lighters, lubricants, alcohol with the exception of 5 litres of alcoholic beverages with alcohol content from 25 to 70% in retail packaging per person)
- Compressed gas (flammable, non-flammable and poisoning)
- Corrosives and corrosive items (acids, alkali and peroxide)
- Toxic and irritant substances
- Radioactive material
- Magnetic materials
- Mercury
- Accumulators and batteries with liquid electrolyte
- Infectious agents
- Dry ice in the amount larger than 2.5kg
The above-listed items may only be transported by air as cargo on special conditions.
Conditions of Carriage
Please read carefully the conditions of carriage that apply to Czech Airlines operated flights.
Please read carefully the conditions of carriage that apply to Czech Airlines operated flights.
Conditions of Carriage
The Conditions of Carriage and other related rules are to be found in the following documents:
Customer Dispute Resolution
If you have previously contacted Czech Airlines and you are not satisfied with the assessment of your complaint, you have the right to seek an out-of-court settlement through the Czech Trade Inspection Authority. Further information on the out-of-court resolution of consumer disputes is available at the following link.
Air Passenger Duty (APD) Tax
Passengers under 15 years of age are exempt from the APD tax upon departures from airports in the UK. Until the correct tax is displayed on our website, please refer to our Contact Centre if you wish to purchase tickets for passengers between 12 and 15 years of age.
Duty of Passenger Personal Data Submission
To improve borderline control and increase the country safety, pursuant to Article 68, Chapter 3 of Act No. 49/1997, Coll., on Civil Aviation, as amended, air carriers are obliged to submit to the Directorate of the Czech Republic Foreign Police data on passengers transported from countries listed in the respective Directive on the Residence of Foreigners in the Czech Republic. As a result, the following data is submitted to the Directorate of the Czech Republic Foreign Police:
- Name (names) and Surname
- Date, Month and Year of Birth
- Citizenship
- Travel Document Type and Number
- Place of Entry of the Czech Republic
- Place of Commencement of Transport
In addition, in line with legal requirements of the below-listed states focused on improvements to border controls and increases to safety, for the purpose of securing entry permits, personal data of passengers travelling to Ukraine, Russia, South Korea and the United Arab Emirates are provided in the following scope:
- Name and Surname
- Date, Month and Year of Birth
- Citizenship
- Travel Document Type and Number
- Place of Entry of the Country
- Place of Commencement of the Journey
Submission of the above-listed personal data is fully in line with the rules and regulations of the Czech Republic and European Union. Thank you for your understanding.
Checking in
You can check-in for your flight with us in one of the following ways: online via our website, using your mobile telephone and our native applications, via our mobile website, directly at check-in desks and, at selected airports, via self-check-in kiosks. All options are free of charge.
You can check-in for your flight with us in one of the following ways: online via our website, using your mobile telephone and our native applications, via our mobile website, directly at check-in desks and, at selected airports, via self-check-in kiosks. All options are free of charge.
Checking in
Online Check-in
Web Check-in
Check in for your flight via our website from 36 to 1 hour before departure.
If you travel with cabin baggage only, you can check-in for your flight on our website, print your boarding pass and proceed directly to security screening after arrival at the airport.
If you travel with checked baggage, it is necessary to first drop the baggage off at the assigned airport desk.
The online check-in service is available on all regular scheduled Czech Airlines operated flights (the OK 0001 - OK 2999 flights).
Mobile Check-in
Check-in via our mobile applications or mobile web is also available from 36 to 1 hour before departure.
Passenger Rights
If you are denied boarding or if your flight is cancelled or delayed by two hours at a minimum, ask the check-in counter or boarding gate agents for the text stating your rights, particularly with regard to compensation and assistance. Detailed information is available at the European Parliament Directive No. 261/2004.
Exceptions to the online check-in service:
The web check-in service and the service of check-in via our mobile applications are available at all destinations serviced by Czech Airlines regular scheduled flights with the following exceptions:
- Flights to/from Seoul (ICN) - web check-in closes 90 minutes prior to departure
- Flights from Skopje (SKP) - web check-in closes 5 hours prior to departure
- Flights from Odessa (ODS), Porto (OPO), Lisbon (LIS), Riyadh (RUH) and Beirut (BEY) do not support web-based boarding pass printing. Boarding passes must be picked up at the airport check-in desk
- Upon online check-in via our website for flights from Yekaterinburg (SVX), Kazan (KZN), St. Petersburg (LED), Rostov on Don (ROV), Samara (KUF) and Ufa (UFA), please print your boarding pass beforehand. You can also pick it up at check-in desks at airports. Boarding passes from online check-in saved in mobile phones are not accepted at the above-listed airports
Check-in is not available:
- On flights with the OK 3000-5999 number operated by partner airlines
- If you requested unaccompanied minor service or airport assistance services
In the above cases please contact the airport check-in desk.
Airport Desk Check-in
You can check-in free of charge for Czech Airlines operated flights at airport check-in desks. The number of the desk assigned for checking-in for your flight is displayed on the airport information desk. Desks labelled “BAGGAGE DROP OFF” are reserved for dropping-off checked baggage by passengers using website check-in, mobile telephone check-in or self-check-in kiosks.
Please Note:
Please arrive at the airport for check-in and security screening allowing enough time: We recommend at least 2 hours for long‑haul and medium‑haul flights and at least 1 hour for short‑haul flights. At Vaclav Havel Airport Prague, check‑in closes 40 minutes before the scheduled departure of the flight with the exception of flights to Beirut and Riyadh where check in closes 60 minutes before the scheduled departure.
Self-Check-in Kiosks
Identification upon checking-in for your flight is available using:
- A valid payment card (debit or credit)
- Passport with a machine-readable record
- The 2D bar code on your ticket
- By manually entering your electronic ticket number
Then follow the instructions given by the kiosk, until the printing of your boarding pass. If interested, you can also print your travel itinerary.
Currently, self-check-in kiosks are available at Vaclav Havel Airport Prague (PRG) in Terminals 1 & 2.
Airport Lounges
Enjoy the wait for your departure relaxing in an exclusive environment and book a visit to the MasterCard Lounge in Terminal 1 or the ERSTE Premier Lounge in Terminal 2 at Václav Havel Airport Prague.
Enjoy the wait for your departure relaxing in an exclusive environment and book a visit to the MasterCard Lounge in Terminal 1 or the ERSTE Premier Lounge in Terminal 2 at Vaclav Havel Airport Prague.
Airport Lounges in Prague
Airport lounge visits in Prague are included in fares paid by passengers with tickets purchased under the Business Lite or Business packages.
Selection of hot and cold beverages (including soft and alcoholic drinks), light snacks, daily newspapers and magazines, the possibility of watching TV and, naturally, free wireless internet connection (WiFi, LAN) are available at the lounges.
Airport Lounge Visit Prices:
| Airport Lounge | Price |
|---|---|
| MasterCard Lounge (Terminal 1) | 490 CZK / 18 EUR* |
| ERSTE Premier Lounge (Terminal 2) | 490 CZK / 18 EUR* |
| For OK Plus Membership Silver Card Holders with ticket in Price package FLEX | 290 CZK / 11 EUR* |
* Or local currency equivalent
The listed prices including VAT only apply to purchases of two-hour visits made via our website together with tickets or via the MY BOOKINGS application. An additional service fee may be charged for purchases made via the Contact Centre, sales offices and ticketing points.
Airport lounge charges are non-refundable if unused when purchased together with a non-refundable ticket.
SkyPriority
The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth – irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.
The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth – irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.
SkyPriority
The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth - irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.
SkyPriority Service Includes:
- Priority at passenger check-in
- Priority at baggage check-in
- Priority at security control
- Priority at immigration and passport control
- Priority during boarding and disembarking the aircraft
- Priority at transfer desks
- Priority at baggage claim
- Priority service at ticketing offices
SkyPriority Service is Available to:
- Holders of platinum and gold Czech Airlines OK Plus frequent flyer programme
- Passengers with the SkyTeam Elite Plus status
- Business Class passengers
- Passengers with tickets purchased under the FLEX price package
The SkyPriority service is only available at selected airports.
Czech Airlines In-flight Refreshments
Working with renowned Czech chefs, we prepare meals for you using top quality ingredients to ensure that the food tastes the same on-board at an altitude of almost 11km as on the ground. In Business Class, we serve exceptional meals and offer a wide selection of beverages, all included in the ticket price. Free meals and beverages are also standardly served in Economy Class on all Medium- and Long-haul flights. On short-haul flights, passengers with Economy Class tickets can order breakfasts or hot and cold meals from our GOURMET MENU offer or purchase light sweet or savoury snacks and drinks during the flight.
Working with renowned Czech chefs, we prepare meals for you using top quality ingredients to ensure that the food tastes the same on-board at an altitude of almost 11km as on the ground. In Business Class, we serve exceptional meals and offer a wide selection of beverages, all included in the ticket price. Free meals and beverages are also standardly served in Economy Class on all Medium- and Long-haul flights. On short-haul flights, passengers with Economy Class tickets can order breakfasts or hot and cold meals from our GOURMET MENU offer or purchase light sweet or savoury snacks and drinks during the flight.
Czech Airlines In-flight Refreshments
Short-Haul Flights across Europe and to the Near East
Business Class
Our premium clients travelling Business Class enjoy top-quality refreshments included in the ticket price on all flights operated by us across Europe and to the Near East. Based on the time of day and the aircraft used on the route, we serve breakfasts, hot or cold menus in Business Class on porcelain.
Flights with Departures before 10 am
Irrespective of the type of aircraft used to service the route, we offer, alongside traditional welcome drinks, cold breakfasts, featuring a cold meal, a selection of cheeses and vegetables, fresh fruit and a fresh pastry, butter and jam, on all Czech Airlines-operated short-haul flights with departures before 10 am local time. You will be able to select from five breakfast menus including a vegetarian option. If a route is operated exclusively by jet-engine aircraft, a cream fruit yoghurt will be offered with breakfast. You will also be able to choose hot and cold soft and alcoholic drinks on offer.
Flights with Departures after 10 am
Alongside traditional welcome drinks, our crew will offer you hot menus, featuring a hot meal, salad, dessert, a fresh pastry and butter, including unlimited selection of hot and cold soft and alcoholic drinks, on all our flights across Europe and to the Near East with departures after 10 am local time operated exclusively by jet-engine aircraft irrespective of the duration of the flight. There are five different hot menus to choose from including a vegetarian option.
On our flights with departures after 10 am local time on routes operated by turboprop-engine aircraft or a combination of turboprop and jet-engine aircraft, we will offer you cold menus, featuring a cold meal, dessert, a fresh pastry and butter, including unlimited selection of hot and cold soft and alcoholic drinks. You will be able to select from five cold menus including, naturally, a vegetarian option.
Select Your Menu in Advance
You can book the menu you wish to enjoy in-flight when buying a ticket provided you do so via our website. You can also do it later using the MY BOOKINGS application. If you do not find the time to choose a menu at least 24 hours prior to the departure of your flight, we will offer you a menu on board from the standard selection for the given time of day.
Economy Class
We only provide passengers with tickets purchased under the FLEX price package with free in-flight refreshments on our routes across Europe and to the Near East. Passengers with tickets purchased under the LITE or PLUS price packages can order our GOURMET MENUs in advance or purchase light snacks and drinks on board.
Light Snacks Included in Ticket Price
Tickets purchased under the FLEX price package include a light snack, a biscuit or a piece of chocolate and water, which will be served during your flight. If you wish to enjoy a breakfast or hot or cold GOURMET MENU, you can pre-purchase it based on the selection available for the type of aircraft used to operate your flight and the time of day. In such event, you will only be served the ordered meal on board.
Order Hot or Cold Meals in Advance
Passengers with tickets purchased under the LITE and PLUS or FLEX price packages can now order our hot and cold meals offered as part of the GOURMET MENU service based on their preferences, provided they do so at a minimum 24 hours before departure. Every purchased menu also includes three drinks which will be offered on board: a soft drink, an alcoholic drink (beer or wine) and a hot drink. Order GOURMET MENU online here.
BUY-ON-BOARD Paid In-Flight Refreshments
Did you not have the chance to order a breakfast, hot or cold Business or GOURMET MENU before departure? Would you like to get a drink or a light snack during your flight? On our flights, we offer the option of purchasing stuffed baguettes, fresh muffins, light sweet and savoury snacks and hot and cold soft and alcoholic beverages from the BUY‑ON‑BOARD selection of in-flight refreshments. There are also several menu options offered at favourable prices.
You can pay for your in-flight purchases of refreshments with cash in Czech crowns or Euros or use VISA, MasterCard and American Express payment cards. 10 Euro‑cents is the smallest coin accepted. Payments by VISA Electron, EuroCard, MasterCard Electronic and Travellers’ Cheques are not accepted.
BUY‑ON‑BOARD in-flight refreshments are offered on all Czech Airlines-operated short haul routes, but not on long-haul flights. The current BUY‑ON‑BOARD refreshments offer is available for download here.
Medium- and Long-Haul Flights
Full in-flight refreshment service is included in the ticket price on all our Medium-Haul (e.g. to Riyadh) and Long-Haul flights (to/from Seoul) irrespective of travel class and thus enjoyed by all passengers on these flights. Two services with the option of selecting the main course during the main service are provided. Working with renowned Czech chefs, we prepare the specialities served on our Medium-Haul and Long-Haul flights using fresh, top-quality ingredients. All ingredients used to prepare meals for the Prague – Riyadh route are in halal quality.
Business Class
Flights to/from Seoul
Our crew will offer you two services with hot meals and fruit skewers, fruit and sweet and savoury snack in between on our Prague – Seoul route. You will also be able to choose from a wide selection of soft and alcoholic beverages by traditional Czech producers, such as original Pilsner beer and quality Moravian wines.
During the main service, you will be offered a choice of two soups and three hot meals based on your preferences, representing either the European or traditional Korean cuisine. Served on porcelain, you will receive a starter, a soup, a main course of your choice, a salad, selection of cheeses, a dessert or ice-cream of your choice and a fresh pastry with butter. The second service will depend on the time of the day and will either include a hot breakfast or dinner.
Flights to/from Riyadh
Two services will be provided on our Medium-Haul route between Prague and Riyadh, one featuring a hot meal and one featuring a cold meal. You will also enjoy unlimited supply of soft and alcoholic as well as hot and cold beverages during the flight. We will only serve alcoholic drinks upon request.
The main service will feature a starter, a main course of your choice (a selection of two meals representing international cuisines), a salad, selection of cheeses, a dessert and a fresh pastry with butter. The second service will feature a cold snack and a dessert.
Economy Class
Flights to/from Seoul
Our Long-Haul route between Prague and Seoul features two hot services, namely a hot meal, a salad, a dessert and a fresh pastry with butter. A selection of two meals will be offered during the main service, representing either the Czech or Korean cuisine. You will also be able to choose from a wide selection of soft and hot beverages complemented by traditional Pilsner beer and quality Moravian wines. All in-flight refreshments are included in the ticket price.
Flights to/from Riyadh
Two services will also be provided on our flights between Prague and Riyadh, one featuring a hot meal and one featuring a fresh stuffed baguette. A selection of two meals will be offered during the main service with a salad, a dessert and a fresh pastry with butter. You will also enjoy a wide selection of soft and alcoholic as well as hot and cold beverages during the flight. We will only serve alcoholic drinks upon request.
Sky Shop
Before departure, but no later than 48 hours to the departure time, choose and order online from a wide selection of premium goods carried by our Sky Shop at favourable prices and have the merchandise delivered to the aircraft. You can then decide during the flight whether or not you will make the purchase.
Before departure, but no later than 48 hours to the departure time, choose and order online from a wide selection of premium goods carried by our Sky Shop at favourable prices and have the merchandise delivered to the aircraft. You can then decide during the flight whether or not you will make the purchase.
Sky Shop
Sky Shop on Short and Medium-Haul Routes
We are pleased to be able to introduce you to our on board duty free Sky Shop. We have selected high quality products at attractive prices just for you. You will find the latest novelties in fragrances and cosmetics, the watch you have been looking for or the gift you would like to bring back home. Moreover you will save up to between 20 and 35% compared to average prices in the Czech Republic.
*Except flights Prague - Seoul and Seoul - Prague
Sky Shop on the Prague - Seoul Route
Sky Shop for flights Prague - Seoul and Seoul - Prague
flyOK In-Flight Magazine
Every 3 months, a new issue of our flyOK in-flight magazine will be available on board our flights. The platform is used to introduce new Czech Airlines-serviced destinations as well as to provide tips and useful information for travellers. It also offers recent Czech Airlines news and complex product, service and loyalty programme details. We believe that you will find the magazine interesting and use it to enjoy a more pleasant journey to your final destination and more.
Every 3 months, a new issue of our flyOK in-flight magazine will be available on board our flights. The platform is used to introduce new Czech Airlines-serviced destinations as well as to provide tips and useful information for travellers. It also offers recent Czech Airlines news and complex product, service and loyalty programme details. We believe that you will find the magazine interesting and use it to enjoy a more pleasant journey to your final destination and more.
Czech Airlines’ In-flight Magazine
flyOK In-Flight Magazine
Every 3 months, a new issue of our flyOK in-flight magazine will be available on board our flights. The platform is used to introduce new Czech Airlines-serviced destinations as well as to provide tips and useful information for travellers. It also offers recent Czech Airlines news and complex product, service and loyalty programme details. We believe that you will find the magazine interesting and use it to enjoy a more pleasant journey to your final destination and more.
OK CECHIJA
Twice a year, working with Czech Tourism, we publish a new in-flight magazine, OK CECHIJA, for our Russian speaking passengers. It is published in Russian in March and September. On its 68 pages, you will learn tips for travelling around the Czech Republic, news from the gastronomic scene, the latest Czech Spa deals, design trends, healthy lifestyle suggestions, invitations to interesting festivals and interviews with successful Czechs.
Stay in Touch
Would you like to receive the most recent information about new services, products and benefits offered to you by us? Would you like to share with us your opinion on our website or your experience with our services? Did you enjoy flying with us and would like to pass thanks to our team? Stay in touch with us. Your feedback is important!
Would you like to receive the most recent information about new services, products and benefits offered to you by us? Would you like to share with us your opinion on our website or your experience with our services? Did you enjoy flying with us and would like to pass thanks to our team? Stay in touch with us. Your feedback is important!
Stay in Touch
Newsletter
If you are interested in our new routes, services, products, special events and benefits we have prepared for you, let us keep you updated via e-mail by subscribing to receive our newsletters, issued twice a month in an electronic form in Czech, English and other languages. You can subscribe below.
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OK Plus Loyalty Membership Programme
As a member of Czech Airlines OK Plus Programme, you will be able to enjoy a lot more benefits. Together with regular updates on your membership account status, we regularly send all members updates and notifications regarding special events designed for our most loyal customers. The programme membership is free. You can enrol in our membership programme online.
Share Your Opinion with Us
Your opinion matters to us. It helps us continue improving our services and design new benefits. Share your opinions, experiences from our flights and suggestions for improvements with us. We will be thankful for your input.
Compliments
Were you satisfied with our services and would like to express thanks to someone from the Czech Airlines team? We will be happy to pass your message on to our colleagues.
Delayed and Damaged Baggage
We are sorry that your baggage was delayed on arrival or got damaged. We will advise you on steps to be taken in such cases.
We are sorry that your baggage was delayed on arrival or got damaged. We will advise you on steps to be taken in such cases.
Delayed and Damaged Baggage
Delayed Baggage
We are sorry if your baggage got delayed. We will do everything we can to make sure it is delivered to you as soon as possible.
Please report your baggage is delayed directly at the airport upon arrival via the BAGGAGE CLAIM desk. You will fill in a Property Irregularity Report (PIR) with the agent and receive your case reference number. Keep the document for online tracking of the delayed piece of baggage.
Delayed Baggage Tracking
You can check your delayed baggage status online using the World Tracer application.
Baggage Not Found within Five Days
If your baggage is not found within five days from your arrival, please fill in the following online form, appending the below-listed documents:
- Property Irregularity Report (PIR)
- Baggage Tag
- A list of the baggage contents (including brands, sizes and colours of your clothing and possibly additional details)
If we are unable to locate your baggage within 21 days from your arrival, please fill in the following online form.
To speed up the process, please forward the following documents:
- Property Irregularity Report (PIR)
- Boarding Pass
- Baggage Tag
- A list of the baggage contents including prices, dates of purchase and receipts
- Address and bank details
Limitation of Liability for Damage
The Montreal or Warsaw Conventions, which govern and may limit the carrier’s liability for loss, damage and delay of baggage, may apply to your journey. Detailed information is available under the Conditions of Carriage section.
The Right to Compensation Does Not Apply to:
- Already damaged or defective baggage
- Items seized for safety reasons
- Damaged caused by the contents of your baggage
- Damaged caused by violation of the Conditions of Carriage
Baggage Online Tracking
You can check your delayed baggage status online using the World Tracer application in combination with your case reference number, specified in your Property Irregularity Report (PIR) – e.g. PRGOK12345, received at the Baggage Claim desk at the airport when you reported your baggage to be missing.
Damaged Baggage
If you discover that your baggage has been damaged in transport, please report it at the airport immediately upon arrival via the BAGGAGE CLAIM desk. You will fill in a Damage Property Report (DPR) with the agent and receive your case reference number. You can also use the following online form to report the damage but at a maximum 7 days from the day of reclaiming your baggage.
To speed up the process, please forward the following documents:
- Damage Property Report (DPR)
- Boarding Pass
- Baggage Tag
- Proof of repair (if the baggage cannot be repaired, the shop will provide you with a confirmation of the irreparability of the baggage)
- Address and Bank Details
- Photos showing the baggage damage
Czech Airlines works with the following baggage repair shops:
- Dolfi 1920, www.dolfi1920.cz
- Leather haberdashery of Kozena galanterie Jirina Teskova, www.kozenagalanterie-teskova.cz
Checked Baggage Missing Contents
Please use the following online form to report the checked baggage missing contents but at a maximum 7 days from the day of reclaiming your baggage.
To speed up the process, please forward the following documents:
- Boarding Pass
- Baggage Tag
- A list of the missing baggage contents including prices, dates of purchase and receipts
- Address and Bank Details
Baggage in Excess of Free Allowance
Carefully plan ahead all your baggage needs. If you purchase extra or overweight baggage ahead of time using the MY BOOKINGS application on our website, you will save both time and money.
Carefully plan ahead all your baggage needs. If you purchase extra or overweight baggage ahead of time using the MY BOOKINGS application on our website, you will save both time and money.
Baggage in Excess of Free Allowance
Baggage in Excess of Free Allowance – Transport Costs
| Short- and Medium-Haul Routes (Europe + the Near East): | Economy LITE, PLUS, FLEX |
Business BUSINESS LITE, BUSINESS |
|---|---|---|
| Each Additional Bag Payments made 36 hours and earlier before departure** |
680 CZK / 25 EUR* | |
| Each Additional Bag Payments made less than 36 hours before departure |
950 CZK / 35 EUR* | |
| Each Additional Bag Payments at gates |
1220 CZK / 45 EUR* | |
| Extra Weight up to 32kg Payments made 36 hours and earlier before departure |
680 CZK / 25 EUR* | X |
| Extra Weight up to 32kg Payments made less than 36 hours before departure |
950 CZK / 35 EUR* | |
| Flights to/from Seoul: | Economy PLUS, FLEX |
Business BUSINESS LITE, BUSINESS |
|---|---|---|
| Each Additional Bag Advanced payments |
1620 CZK / 60 EUR* | |
| Each Additional Bag Payments at gates |
1890 CZK / 70 EUR* | |
| Extra Weight up to 32kg Advanced payments |
1620 CZK / 60 EUR* | X |
* Or local currency equivalent
** The listed prices are for payments made via Czech Airlines’ website during ticket purchase or using the MY BOOKINGS application. Prices may vary if extra weight charges are paid through the Contact Centre, ticketing offices and ticketing agents.
Best Ways to Purchase Extra and Overweight Baggage Transport
- During ticket purchase
- Later - online using the MY BOOKINGS application
- Via our Contact Centre
on condition that payments are made at least 36 hours before departure.
Benefits of purchasing overweight and/or extra baggage ahead of time:
- The highest fee is charged at the gates.
- It is only possible to pay by credit cards at the gates.
- Payments in cash are only possible at the nearest desk which accepts cash payments.
- If the passenger misses the flight, we are not responsible for extra rebooking costs.
- If the passenger is unable to pay the fee, we are authorised to exclude them from transport.
Limitations and Refunds
For technical reasons, no checked baggage may exceed the weight of 32kg and/or the size of 250cm in combined length, width and height, including handles, side pockets and wheels. Every passenger may buy the transport of 3 extra checked bags, including overweight of each extra bag, using our website. If you need us to transport more bags for you, please reach out to our Contact Centre.
Extra and overweight baggage transport charges are non-refundable if purchased together with non-refundable tickets.
Flights Operated by Other Airlines
If your flight is operated by an airline other than Czech Airlines, the extra and overweight baggage transport rules may vary. Please contact the ticketing agent or the operating carrier for additional information regarding extra and overweight baggage transport on your flight.
Cargo Transport
If technically possible, overweight and oversize baggage - in excess of 32 kg and/or 250cm in combined length, width and height, including handles, side pockets and wheels, will be transported as cargo for a fee.
Gourmet Menu
Enjoy refreshments of superb quality in Economy Class, too and order breakfast and hot or cold meals from our current Gourmet Menu offer.
Enjoy refreshments of superb quality in Economy Class, too and order breakfast and hot or cold meals from our current Gourmet Menu offer.
Gourmet Menu
Breakfast
Are you taking-off early in the morning and lack the time for a proper breakfast? Order your breakfast on board and leave the rest to us. We will ensure your morning flight is more enjoyable. You can purchase breakfasts from our Gourmet Menu for all Czech Airlines operated flights with departures before 10 am local time irrespective of aircraft type. If a route is operated exclusively by jet-engine aircraft, a cream fruit yoghurt will be offered with breakfast. We also have a vegetarian breakfast choice for you.
We will serve you three complimentary drinks of your choice on board with the purchased breakfast:
- One soft drink (water, Coke, juice)
- One hot beverage (coffee, tea)
- One alcoholic drink (French or Moravian wine, Pilsner beer)
Cold Chicken Breakfast – Price: EUR 10*
Smoked chicken breast, a selection of cheeses, fig chutney, salad, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 3, 7, 11
Cold Turkey Breakfast – Price: EUR 10*
Turkey ham and a selection of cheeses, lettuce with dried apricots, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 3, 7, 11, 12
Cold Duck Breakfast – Price: EUR 10*
Smoked duck breast, cranberry chutney, radish, carrot, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 3, 7, 11
Cold Beef Breakfast – Price: EUR 10*
Roast beef, a selection of cheeses, orange chutney, Roman lettuce, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 3, 6, 7, 10, 11, 12
Cold Vegetarian Breakfast – Price: EUR 10*
Vegetable Bulgur, grilled vegetables, sun-dried tomatoes, mixed greens, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 7, 12
* Or local currency equivalent. The listed prices only apply to purchases made via our website together with tickets or via the MY BOOKINGS application. An additional service fee may be charged for purchases made via the Contact Centre, sales offices and ticketing points.
Cold Gourmet Menu
You can enjoy the Gourmet Menu specialities, which we have prepared for you with top Czech chefs, on our shortest flights, too. You can order the menus for flights with departures after 10 am local time on routes operated by turboprop-engine aircraft or a combination of turboprop and jet-engine aircraft.
We will serve you three complimentary drinks of your choice on board with the purchased cold Gourmet Menu:
- One soft drink (water, Coke, juice)
- One hot beverage (coffee, tea)
- One alcoholic drink (French or Moravian wine, Pilsner beer)
Cold Grilled Chicken Menu – Price: EUR 10*
Grilled chicken breast with couscous, Feta cheese stuffed baby bell pepper, asparagus, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 6, 7, 8, 9, 10, 11, 12
Cold Smoked Chicken Menu – Price: EUR 10*
Smoked chicken breast, blue cheese over vegetable salad with orange and corn, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 7, 11
Cold Beef Menu – Price: EUR 10*
Beef strips, mixed greens, fresh and sun-dried tomatoes, Grana cheese, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 6, 7, 8, 10, 11, 12
Cold Tuna Menu – Price: EUR 10*
Tuna over fresh salad with tomatoes, onions and boiled egg, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 4, 6, 7, 8, 11
Cold Vegetarian Menu – Price: EUR 10*
Vegetable Bulgur, grilled vegetables, sun-dried tomatoes, mixed greens, fresh fruit, a freshly baked pastry, butter, jam and three drinks.
Allergens: 1, 7, 12
* Or local currency equivalent. The listed prices only apply to purchases made via our website together with tickets or via the MY BOOKINGS application. An additional service fee may be charged for purchases made via the Contact Centre, sales offices and ticketing points.
Hot Gourmet Menu
Lunch or dinner served above the clouds always has its charm. Spend your time on the ground focusing on your duties, travels or relaxation. Order yourself and your co-travellers specialities from our Gourmet Menu to be served on board and use the flight as the occasion to enjoy a special lunch or dinner. You can purchase hot Gourmet Menus of your choice, including a vegetarian option, for Czech Airlines jet-engine aircraft operated short and medium-haul flights across Europe and to the Near East with departures after 10 am local time.
We will serve you three complimentary drinks of your choice on board with the purchased hot Gourmet Menu:
- One soft drink (water, Coke, juice)
- One hot beverage (coffee, tea)
- One alcoholic drink (French or Moravian wine, Pilsner beer)
Hot Chicken Menu – Price: EUR 14*
Roast skin-on chicken breast with fried asparagus and mushroom Arborio risotto, rosemary jus, salad, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 6, 7, 8, 9, 11, 12
Hot Duck Menu – Price: EUR 14*
Smoked duck breast with potato-pumpkin puree served over roasted apple salad, rosemary jus, salad, dessert, a freshly baked pastry, butter and three drinks..
Allergens: 1, 3, 7, 8, 9, 11, 12
Hot Beef Menu – Price: EUR 14*
Grilled minced beefsteak with roast potatoes and grilled green beans, wine glaze with pearl onions, salad, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 3, 7, 8, 11, 12
Hot Fish Menu – Price: EUR 14*
Roast Cod filet served over deep-fried vegetables and boiled rice, red coconut curry sauce, salad, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 2, 3, 4, 6, 7, 8, 11, 14
Hot Vegetarian Menu – Price: EUR 14*
Saffron Arborio risotto, roast asparagus, baked spring vegetables, salad, dessert, a freshly baked pastry, butter and three drinks.
Allergens: 1, 7, 9, 12
* Or local currency equivalent. The listed prices only apply to purchases made via our website together with tickets or via the MY BOOKINGS application. An additional service fee may be charged for purchases made via the Contact Centre, sales offices and ticketing points.
Availability and Orders
How to order a meal from Gourmet Menu?
Purchase breakfasts, cold or hot Gourmet Menus on our website when purchasing your ticket or at a later date using the MY BOOKINGS application, but no later than 24 hours before departure.
Menu orders can also be placed with our Contact Centre, our ticket sales points, travel agencies and ticketing agents. Such purchases may be subject to an additional service charge.
Availability Limitations and Refunds
Gourmet Menus are not available on the Riyadh – Prague and the Seoul – Prague segments. Breakfasts are not in offer on the Tuesday and Wednesday Copenhagen – Prague and Milan – Prague flights. On the Gothenburg – Hamburg – Prague segments, breakfasts are offered without the option of specifying your choice. If you order one, we will serve you breakfast menu prepared for the particular aircraft type and the day.
The Gourmet Menu service is only available on Czech Airlines operated flights to passengers holding Czech Airlines tickets (with the carrier’s OK code).
Gourmet Menu charges are non-refundable if unused when purchased together with a non-refundable ticket.
List of Allergens
1) Cereals containing gluten and products containing cereals
2) Crustaceans and products containing crustaceans
3) Eggs and egg-containing products
4) Fish and fish-containing products
5) Peanuts and products containing peanuts
6) Soybeans and products containing soybeans
7) Milk and milk-containing products, incl. lactose
8) Nuts; i.e. almonds, hazelnuts, walnuts, cashew nuts, pecan nuts, Brazil nuts, pistachio nuts, macadamia nuts and nut-containing products
9) Celery and celery-containing products
10) Mustard and mustard-containing products
11) Sesame seeds and sesame-containing products
12) Sulphur dioxide/sulphites, where added and at a level above 10mg, ml/kg or l in the finished product, given as SO2
13) Lupin and lupin-containing products
14) Molluscs and products containing molluscs
Business Class Upgrade Auction Game
Have you purchased an Economy Class ticket on our website and would like to travel Business Class? Join our Plusgrade service.
Have you purchased an Economy Class ticket on our website and would like to travel Business Class? Join our Plusgrade service.
Business Class Upgrade Auction Game
If you have purchased an Economy Class ticket on our website and would like to travel Business Class, use the Plusgrade service. If you are interested, please use the MY BOOKINGS application and place a bid of an amount you wish to pay for travelling Business Class. We will then evaluate your bid with regard to the ticket price and additional services purchased. If you get a Business Class seat, charges for already purchased additional services, such as preferred seat, excess baggage allowance, Gourmet or Business Menu and airport lounge visits, are non-refundable. We will inform you about your bid evaluation result no later than 24 hours before the departure of your flight.
Check, using the MY BOOKINGS application, if you are eligible for the Plusgrade service.
With a Business Class seat, you will be able to enjoy the following perks:
- Priority Check-in at check in desks used by Business Class passengers
- Checked Baggage allowance of 2 pieces: 32kg each
- Cabin Baggage allowance of 2 pieces: 8kg each
- VIP lounge visits at selected airports
- SkyPriority - e.g. Priority Boarding
- Comfortable Business Class seat
- Business Class Menu
Plusgrade Terms and Conditions can be found here.
Airport Lounges in Prague
Book the airport lounge at Václav Havel Airport Prague visit together with tickets via our website. The visits can also be ordered online at a later date using the MY BOOKINGS application, our Contact Centre, our ticket sales points, travel agencies and ticketing agents.
Book the airport lounge at Vaclav Havel Airport Prague visit together with tickets via our website. The visits can also be ordered online at a later date using the MY BOOKINGS application, our Contact Centre, our ticket sales points, travel agencies and ticketing agents.
Airport Lounges in Prague
Airport lounge visits in Prague are included in fares paid by passengers with tickets purchased under the Business Lite or Business packages.
Selection of hot and cold beverages (including soft and alcoholic drinks), light snacks, daily newspapers and magazines, the possibility of watching TV and, naturally, free wireless internet connection (WiFi, LAN) are available at the lounges.
Airport Lounge Visit Prices:
| Airport Lounge | Price |
|---|---|
| MasterCard Lounge (Terminal 1) | 490 CZK / 18 EUR* |
| ERSTE Premier Lounge (Terminal 2) | 490 CZK / 18 EUR* |
| For OK Plus Membership Silver Card Holders with ticket in Price package FLEX | 290 CZK / 11 EUR* |
* Or local currency equivalent
The listed prices including VAT only apply to purchases of two-hour visits made via our website together with tickets or via the MY BOOKINGS application. An additional service fee may be charged for purchases made via the Contact Centre, sales offices and ticketing points.
Airport lounge charges are non-refundable if unused when purchased together with a non-refundable ticket.
Preferred Seats
Make sure your journey is as comfortable as possible by selecting and buying your preferred seat in advance, ideally together with your ticket. You can choose from exit row, window or isle seats, Airbus A319 front row seats ATR aircraft back row seats.
Make sure your journey is as comfortable as possible by selecting and buying your preferred seat in advance, ideally together with your ticket. You can choose from exit row, window or isle seats, Airbus A319 front row seats ATR aircraft back row seats.
Preferred Seats
Secure your preferred seat in advance, ideally by buying it together with your ticket. The earlier you book, the better seat you will get. You can also reserve your preferred seat later using the MY BOOKINGS online application, via our Contact Centre and Ticketing Offices or by contacting your ticketing agent. Last minute preferred seat purchases are available during online check-in, i.e. from 36 hours to 1 hour before departure.
You can buy preferred seats together with tickets issued under the LITE, PLUS and FLEX packages. Passengers with tickets purchased under the BUSINESS LITE and BUSINESS packages have the preferred seat option included in the ticket price.
Preferred Seat Fees
Preferred seats are subject to a fee based on the destination and location aboard the aircraft:
| Preferred Seat Location Aboard Aircraft | Short- and medium-haul routes | Flights to/from Seoul |
|---|---|---|
| Window Seats /Middle Seats / Isle Seats Front rows on Airbus A319 Back rows on ATR |
270 CZK / 10 EUR* | 810 CZK / 30 EUR* |
| Emergency Exit Seats All aircraft |
540 CZK / 20 EUR* | 1215 CZK / 45 EUR* |
| Bulkhead Seats Only on Airbus A330 |
X | 1215 CZK / 45 EUR* |
* Or local currency equivalent.
Preferred seats can only be booked on Czech Airlines operated flights.
Emergency Exit Row Seating Regulations
Only passengers in compliance with the following rules and regulations may be seated in emergency exit rows:
- You are at least 12 years old. (Children from 12 to 16 years of age may only be seated in emergency exit rows if accompanied by an adult.)
- You can read, understand and follow instructions given by the crew in Czech and English.
- You are physically capable and willing to open the emergency exit door in the case of an emergency.
- You are not a person with limited mobility and/or orientation.
- You are not travelling with a person dependant on your assistance in the case of an emergency.
- You do not require seat belt extensions.
- You are not carrying an animal on board of flight.
- You are not pregnant.
- You are not aware of any other limitations (e.g. medical or psychological) which could prevent you from complying with the above-listed rules and regulations or cause harm to you or others.
The crew is authorised to reseat passengers who are not in compliance with the rules and regulations listed above.
No baggage or items may be stored under emergency exit row seats.
If you purchase non-refundable tickets, the seat booking fee is also non-refundable.
Travel Insurance
A number of unexpected events may happen before departure and during your holiday or business trip which will result in the need to cancel or change your ticket and/or stay at the final destination. Our travel insurance will provide you with assistance services, help when in trouble and coverage of the costs connected with insurance claims. Purchase travel insurance along with your ticket and travel trouble and worry-free.
A number of unexpected events may happen before departure and during your holiday or business trip which will result in the need to cancel or change your ticket and/or stay at the final destination. Our travel insurance will provide you with assistance services, help when in trouble and coverage of the costs connected with insurance claims. Purchase travel insurance along with your ticket and travel trouble and worry-free.
Travel Insurance
If you purchase travel insurance together with your ticket, you will enjoy a worry-free journey and stay at the final destination. The travel insurance will cover the costs of:
- Cancellations or changes to tickets due to acute illnesses or other insured events,
- Lost, damaged or stolen baggage,
- Medical treatment,
- Assistance services.
This complex travel insurance is offered in co-operation with the ERV, the travel insurance specialist.
Purchasing Insurance
It is very easy to purchase travel insurance. You can buy it online together with your ticket via our website.
Withdrawal from the travel insurance contract
Please contact the insurance company by phone or e-mail to withdraw from the already purchased travel insurance.
Insurance Prices and Coverage
Insurance prices and coverage are dictated by the length of stay and the final destination. For more information, please see the enclosed product sheet and Terms & Conditions.
Product list