Travel Information

The amount and weight of baggage which can be checked or taken aboard the aircraft free of charge varies depending on the Travel Class and conditions of your ticket Price Package. You can find below everything you need to know about cabin and checked baggage transport, the transport of sports equipment, valuable and fragile items including instructions on what to do if something goes wrong with your baggage.

Children are some of our most valued passengers. The following information has been drafted for their parents.

Assistance to passengers with reduced mobility and orientation is provided free of charge.
If you are not certain whether your health permits you to travel by air please consult your travel plans with your physician in advance. Request assistance at the time of booking your flight or later, but at least 48 hours before departure via our Contact Centre.

Choose where you want to sit aboard the aircraft when booking your ticket. Purchase a comfortable preferred seat in front rows and by emergency exits or select one of the available unoccupied seats. You can even do this later, using the MY BOOKINGS application.

Please read carefully the conditions of carriage that apply to Czech Airlines operated flights.

You can check-in for your flight with us in one of the following ways: online via our website, using your mobile telephone and our native applications, via our mobile website, directly at check-in desks and, at selected airports, via self-check-in kiosks. All options are free of charge.

The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth – irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.

Working with renowned Czech chefs, we prepare meals for you using top quality ingredients to ensure that the food tastes the same on-board at an altitude of almost 11km as on the ground. In Business Class, we serve exceptional meals and offer a wide selection of beverages, all included in the ticket price. On short-haul flights, passengers with Economy Class tickets can order hot and cold meals from our GOURMET MENU offer or purchase light sweet or savoury snacks and drinks during the flight.

MyWings, a new, joint in-flight magazine for Smartwings and Czech Airlines passengers, was launched in January 2019. It combines the two in-flight magazines until now separately published by the two carriers into one strong platform with wide coverage.

Would you like to receive the most recent information about new services, products and benefits offered to you by us? Would you like to share with us your opinion on our website or your experience with our services? Did you enjoy flying with us and would like to pass thanks to our team? Stay in touch with us. Your feedback is important!

Carefully plan ahead all your baggage needs. If you purchase extra or overweight baggage ahead of time using the MY BOOKINGS application on our website, you will save both time and money.

Have you purchased an Economy Class ticket on our website and would like to travel Business Class? Join our Plusgrade service.

Make sure your journey is as comfortable as possible by selecting and buying your preferred seat in advance, ideally together with your ticket. You can choose from exit row, window or isle seats, Airbus and Boeing front row seats, or ATR aircraft back row seats.