Please fill in an online form for refund of tickets purchased via our websites: www.csa.cz or www.czechairlines.com. Ticket refunds are provided within 10 working days at the latest.
Unused ticket segments and refundable charges for additional services will be refunded in accordance with the conditions of the respective tariff package. Service charge will be deducted from the refunded amount.
If you hold a non-refundable ticket, only unused airport charges are subject to a refund.
In the event of a cancelled flight, the entire cost of the ticket and additional services is refunded.
Refunds for tickets purchased in cash are provided at the sales office of their purchase.
If your ticket was purchased using a travel agency, please contact the agency with your ticket refund request.