Coronavirus │ Travel Information

Flying during Time of Coronavirus – Not Underestimating the Risks!

The health and safety of you and our employees is our top priority.

 

Strict Hygiene Standards Aboard Our Aircraft

Our aircraft interiors undergo a thorough disinfection process before and after each flight according to the strictest hygienic standards, including seats, tray tables, seat pockets, overhead lockers and lavatories.

 

Boarding Aircraft with Mandatory Nose and Mouth Cover (Face Mask)

Before boarding Czech Airlines and Smartwings aircraft and throughout the flight, all passengers must wear protective mouth and nose gear. This requirement does not apply to children under two years of age and other people subject to exemptions specified in the relevant crisis or emergency measures in place.
Therefore, we ask that you bring your own protective gear in the form of disposable face masks, respirators, home-made cotton face masks or scarves and shawls.
Our crew members will also use protective airways and hand gear.
Wearing protective airways gear is mandatory in the Czech Republic. Therefore, it is obligatory to keep your nose and mouth covered even outside the aircraft, i.e. both prior to boarding and after disembarking.

 

Social Distancing

Two-metre Gaps
Please maintain a two-metre gap from others when boarding or disembarking the aircraft.

Online Check-in
If possible, please use the relevant section of our website to check in for your flight online.

On-board Seating
Sufficient seating capacity permitting, gaps will be maintained between passengers in Economy Class. Business Class seating arrangements will always leave the middle seat empty. On aircraft with a two-seat configuration, there will always be only one person seated per pair of seats.

Contactless Payments
Only contactless payments, i.e. credit or debit cards, are accepted aboard our aircraft.

Airports
Please note that the general procedures of security checkpoints may have been adjusted. We recommend arriving at airports ahead of time. There are also restrictions governing the provision of certain services. Airport lounges, restaurants, shops and other facilities may thus be temporarily closed.

 

In-flight Service Limitations

To ensure your maximum protection, we have temporarily limited the provision of particular in-flight services.

Refreshments Aboard Czech Airlines Flights
There might be changes to the pre-ordered meals from our GOURMET MENU selection in Economy Class, while in Business Class, where we can guarantee a free seat between passengers, refreshments will be served as usual. A limited selection of the BISTRO-ON-BOARD in-flight refreshments will be offered. Details will be provided by the crew. All in-flight refreshments include protective wrapping.

Please remove your face masks only while eating your meals and drinking your beverages! When you have finished eating and drinking, put your face mask back on immediately.

Travel Sky Shop FLY & BUY 
In order to minimise contacts between passengers and crew members, it will not be possible to purchase merchandise offered by the in-flight FLY& BUY magazine.

Mywings In-flight Magazine
All printed materials distributed on-board our aircraft have been limited to a minimum. Therefore, you will not find the in-flight Mywings magazine aboard our aircraft at the moment.

 

We will get through this together,
ensuring that flying during the time of coronavirus remains safe!

 

Please Note:
We recommend you always check the current rules and regulations for entering the country of your final destination before your journey. This also applies to citizens and permanent residents as well as passengers in transit or transfer. In some cases, a negative COVID19 test result may be required. For additional information on rules and regulations for entering or transferring through the country of your final destination, please contact the authorities of the respective country.

Departures from Bucharest - Otopeni (OTP) Airport

Please arrive at the airport 3 hours before the scheduled departure of your flight. The reason is to prevent queues at check-in.

Temporary Closure of Prague Sales Offices

Czech Airlines sales offices (on Evropská 846/176a, Prague 6 and in Prague Airport Terminals 1 & 2) are temporarily closed due to the anti-crisis measures adopted by the Government of the Czech Republic. We apologise for the inconvenience caused and thank you for your understanding.