On 1 January 2019, our Contact Centre telephone number changes!

Dear Customers,

We are launching operations of a new Contact Centre. Effective 1 January 2019, we will be available at new telephone numbers as follows:

To reach an operator:

  • Czech speaking, call: +420 284 000 601.
  • English speaking, call: +420 284 000 602.
  • Russian speaking, call: +420 284 000 603.

For help with:

  • online bookings, call: +420 284 000 605.
  • online check-in, call: +420 284 000 606.

There are also new telephone numbers for Frequent Flyer Programme Members:

  • OK Plus: +420 284 000 607
  • OK Plus Corporate: +420 284 000 608

The existing numbers will remain operational until midnight 31 March 2019.

Effective 1 January 2019, our Contact Centre opening hours are daily from 8 a.m. to 8 p.m.

Czech Airlines