Travel Agencies
Useful Information for Business Partners
Dear Trade Partners! You can find a list of useful documents on this page to facilitate your cooperation with Czech Airlines.
- Reorganization – 23.4.2021
- Czech Airlines GDS/CRS Reservation and Ticketing Policy – 21.2.2018
- Instruction – EMD-S for Further Transportation – 20.3.2020
- How to Use EMD-S for Further Transportation – 4.5.2020
Travel Agency and Tour Operator HelpDesk
- Our specialists are ready to help you and answer your questions over the phone or via e-mail.
- Please, forward your requests in case of ticket changes or refunds to:
- Czech Republic based agencies: During work days (Mon – Fri) between 9 a.m. and 5 p.m. CET at: +420 220 104 711 or via e-mail at helpdesk.ocr@csa.cz. Outside of office hours, please refer to our Contact Centre.
- Agencies based outside the Czech Republic: Daily (Mon – Sun) between 8 a.m. and 8 p.m. CET at: +420 284 000 609 or via e-mail at: kcinfo@csa.cz.
We wish to thank all our business partners for their co-operation.