We are sorry that your luggage was damaged upon arrival. We will advise you on how to proceed in such cases.
If you discover that your baggage has been damaged in transport, please report it at the airport immediately upon arrival via the BAGGAGE CLAIM desk. You will fill in a Damage Property Report (DPR) with the agent and receive your case reference number. You can also use the following online form to report the damage but at a maximum 7 days from the day of reclaiming your baggage.
If damage is reported outside the airport, the connection between the damage and air transport must be proved.
To speed up the process, please forward the following documents:
- Damage Property Report (DPR),
- boarding Pass,
- baggage Tag,
- proof of repair (if the baggage cannot be repaired, the shop will provide you with a confirmation of the irreparability of the baggage),
- address and Bank Details,
- photos showing the baggage damage,
- a receipt with the purchase price and the date of purchase of the damaged baggage or confirmation of the baggage value.
Checked Baggage Damaged or Missing Contents
Please use the following online form to report the checked baggage damaged or missing contents but at a maximum 7 days from the day of reclaiming your baggage. If damage is reported outside the airport, the connection between the damage and air transport must be proved.
To speed up the process, please forward the following documents:
- Damage Property Report (DPR),
- boarding Pass,
- baggage Tag,
- a list of the damaged or missing baggage contents including prices, dates of purchase and receipts,
- address and Bank Details,
- photo documentation of the damaged contents.
Uncollected baggage
You must pick up your luggage immediately upon arrival.
Uncollected baggage will be disposed of in accordance with all legal and environmental regulations.
