Travel information | Czech Airlines

Find out everything you need to keep your travels running smoothly. From booking your tickets, additional services, check-in and flight progress to arrival at your destination.

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Baggage

The amount and weight of baggage which can be checked or taken aboard the aircraft free of charge varies depending on the Travel Class and conditions of your ticket Price Package. You can find below everything you need to know about cabin and checked baggage transport, the transport of sports equipment, valuable and fragile items including instructions on what to do if something goes wrong with your baggage.

Seat selection

Choose where you want to sit aboard the aircraft when booking your ticket. Purchase a comfortable preferred seat in front rows and by emergency exits or select one of the available unoccupied seats. You can even do this later, using the my bookings application.

Preferred Seats

Secure your preferred seat in advance, ideally by buying it together with your ticket. The earlier you book, the better seat you will get. You can also reserve your preferred seat later using the my bookings online application, via our Contact Centre and Ticketing Offices or by contacting your ticketing agent. Last minute preferred seat purchases are available during online check-in, i.e. from 36 hours to 1 hour before departure.

Gourmet menu

Are you taking-off early in the morning and lack the time for a proper breakfast, or do you prefer cold dishes? You can enjoy the cold gourmet menu specialities inflight, which we have prepared for you with top Czech chefs, at any time.

We will also serve you one soft drink with each purchased cold gourmet menu on a complimentary basis.

Travel Classes

Only select the services you are going to use during your flight with us. We offer five price packages in two travel classes, i.e. something for everyone, based on your needs, preferences and budgets.

Our price packages allow a better selection and combination of services included in the ticket price with additional services. Create an individual package of services you are going to use during your flight with us based on your needs.

Travelling with Children

Children are some of our most valued passengers. The following information has been drafted for their parents.

Travelling with Animals

We know your pet’s comfort and safety is everything to you. Please read the conditions of carriage of pets aboard Czech Airlines-operated flights before you decide to travel with yours.

Travelling without Barriers

Assistance to passengers with reduced mobility and orientation is provided free of charge. If you are not certain whether your health permits you to travel by air please consult your travel plans with your physician in advance. Request assistance at the time of booking your flight or later, but at least 48 hours before departure via our contact centre.

Check-in

Check in for your flight via our website or via the Czech Airlines mobile application from 36 to 1 hour before departure.

Airport Lounges

Enjoy the wait for your departure relaxing in an exclusive environment and book a visit to the MasterCard Lounge in Terminal 1 or the ERSTE Premier Lounge in Terminal 2 at Václav Havel Airport Prague.

SkyPriority

The SkyPriority service entitles you to exclusive and priority services at airports with active presence of the SkyTeam alliance. The SkyPriority service characteristic red symbols will lead you through airports in an easy and fast manner. Passengers entitled to the service will see the symbol also on their tickets, itineraries and boarding passes. Thanks to the SkyPriority service common rules, things always happen in the same way – nice and smooth – irrespective of the airport, starting from priority check-in, all the way to immigration and passport control.

In-flight Refreshments

Working with renowned Czech chefs, we prepare meals for you using top quality ingredients to ensure that the food tastes the same on-board at an altitude of almost 11km as on the ground. In Business Class, we serve exceptional meals and offer a wide selection of beverages, all included in the ticket price. On short-haul flights, passengers with Economy Class tickets can order hot and cold meals from our Gourmet menu offer or purchase light sweet or savoury snacks and drinks during the flight.

Sky Shop

Before departure, but no later than 48 hours to the departure time, choose and order online from a wide selection of premium goods carried by our Sky Shop at favourable prices and have the merchandise delivered to the aircraft. You can then decide during the flight whether or not you will make the purchase.

MyWings Magazine

MyWings, a new, joint in-flight magazine for Smartwings and Czech Airlines passengers, was launched in January 2019. It combines the two in-flight magazines until now separately published by the two carriers into one strong platform with wide coverage.

Delayed Baggage

We are sorry that your baggage was delayed on arrival. We will advise you on steps to be taken in such cases.

Damaged Baggage

We are sorry that your baggage was damaged on arrival. We will advise you on steps to be taken in such cases.

Stay in touch

Would you like to receive updates on new services, products or benefits we have in store for you? Would you like to share your opinion about our website or your experience with our services? Did you enjoy your flight and would you like to thank someone from our team? Keep in touch with us. Your feedback is important to us.

Transport Safety

Air transport is subject to strict security and safety measures. Thanks to that, it is the safest means of transport. Both passenger and air traffic safety are our utmost priorities. Please get acquainted with the safety measures which will apply to your journey.

Conditions of Carriage

Please read carefully the conditions of carriage that apply to Czech Airlines operated flights.

Frequently Asked Questions

I can't fly, can I cancel and refund my ticket? How much luggage is included in the ticket price? Can I change my departure or return date? Can I travel with an animal? Find out everything you need to keep your travels running smoothly.