CRM

”Human Factors” are always decisive wherever a group of people performs highly responsible tasks in a high-tech setting.  This is just as much the case with cockpit crews as it is with, for example, teams in operating theatres.  Therefore, our Crew Resource Management (CRM) course focuses on the following:

• Introduction, statistics and examples of human factor related accidents. 
• Situational awareness. 
• The Operator’s standard operating procedures. 
• The error chain and taking actions to break the error chain. 
• CRM loop. 
• Implications of automation on CRM. 
• Effective communication and coordination within the crew and between crew members and other operational personnel.

The CSA CRM effort is focused not only on cockpit crews but on cabin crews as well and on the cooperation between both groups.  We have developed various standard basic courses as well as a refresher CRM course.  Furthermore, we offer specially-tailored CRM courses fine-tuned to the client's specific needs.