We will be happy to help!

Do you need a tax receipt for your ticket or a ticket refund? Was there anything wrong with your baggage or flight? Would you like to share your experiences and opinions of our services with us? Do you wish to ask us a question regarding Czech Airlines? Use the appropriate online form, send us your initiative, opinion or question and we will be happy to assist you.

Please contact your ticketing agent to make changes to your booking.

Based on your request related to cancelled flights due to the COVID-19 virus outbreak, a voucher will be sent to your e-mail inbox. Please save the voucher and use it to make the replacement booking at a later date.

 

To improve the quality of our services, we are introducing a new complaints process, which is common to Czech Airlines and Smartwings.

 

Baggage claims

General Area of Your Question

Personal Information
Title

 

Flight Information

Description

Attach file

Supported file types include: gif, jpg, jpeg, bmp, doc, docx, xls, xlsx, ppt, pptx, zip, rar, pdf, txt. Maximum 10 MB.

Bank detail

Please provide your bank details in case your complaint leads to a refund, and attach the relevant receipts or invoices. We are committed to keeping bank details safe.

Send

Field marked with * are mandatory.

In respect of tickets purchased on/before 10 March 2021:

Requests for reimbursement of funds for unused tickets shall be submitted according to procedures described here.

In respect of tickets purchased on/after 11 March 2021:

If you have purchased your ticket via our website, please fill in the online form below to request a cancelation. The cancelation will be processed within 10 working days at the latest. Detailed conditions of ticket cancelations are available in the Ticket Refunds section.

Reservations will be cancelled provided the request form is filled in correctly and duly submitted.

Contact Person

Language of communication

Cancelation Details

Purchased Flight Tickets

Send

Upon submission of the completed form, the reservation is cancelled and all listed tickets are subjected to the refund process.

Field marked with * are mandatory.

Please fill in the form below to request the issuance of a tax receipt for tickets purchased via our website, mobile applications and Czech Airlines Contact Centre. We will send you a tax receipt within 14 work days. Tax receipts can only be claimed until day 15 of the month following the month of the ticket purchase.

If your ticket was issued by a travel agency, please contact the agent directly with a tax receipt request.

We are only able to issue tax receipts for tickets with correctly submitted ticket numbers and reservation codes.

Contact Person
Title

Language of communication

Tax Receipt Detail
Tax payer

** This value cannot be changed after the form submission!

Address (Company registered seat)

Purchased Flight Tickets

Send

Double-check the information you provided. You will not be able to change these information later. Neither it is possible to issue tax receipts for different tax subjects regarding one ticket.

Field marked with * are mandatory.

General Area of Your Question
Personal Information
Title

 

Flight Information

Description

Attach file

Supported file types include: gif, jpg, jpeg, bmp, doc, docx, xls, xlsx, ppt, pptx, zip, rar, pdf, txt. Maximum 10 MB.

Send

Field marked with * are mandatory.